Full Time Job

Fraud Analyst, Business Operations


Universal City, CA 01-13-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

Meet Peacock, NBCUniversal's new, wildly entertaining streaming service that combines timeless shows and movies with timely news, sports and pop-culture.​
We're growing our team of smart, hungry, and upbeat doers who crave the chance to build something new at the epicenter of content, tech, and culture. We need fearless leaders and pop-culture fiends who work hard and fan hard. Creative problem-solvers who just so happen to be the reigning champs at Parks & Rec trivia night. So if this sounds like you, join our flock. And we promise, we won't put your stapler in Jell-O.

This position will be responsible for the day-to-day payments' fraud activities on the Business Operations team, focusing on payments fraud detection, prevention and reporting for Peacock's D2C business. Core responsibilities will include monitoring and analyzing fraudulent activities while also analyzing trends and generating insights to inform the business on general performance and recommendations for optimizations.

• Closely monitor and analyze Peacock D2C transactions for high risk activity and fraudulent activities e.g. card testing, account takeover, friendly fraud, theft, etc.
• Develop, implement and manage fraud prevention strategies for all payment activity in partnership with Marketing, Technology, Legal and Cyber Security teams
• Serve as Subject Matter Expert for industry fraud and chargeback rules and regulations
• Manage fraud controls within internal Peacock systems and external vendors to maintain fraud prevention for the company's business model
• Interact with external payment processors, credit card schemes, issuing banks and internal Peacock Customer Care team to validate information and confirm or cancel authorizations
• Determine fraud trends e.g. general industry trends and specific Peacock transaction patterns
• Leverage data sources to research and create detailed reporting and payments fraud insights
• Identify fraud system improvements and ensure effectiveness of Peacock systems and risk configurations to prevent fraudulent activities
• Generate suspicious activity reports and risk management reports for leadership teams
• Conduct regular reviews of order chargeback trends to identify new fraud rules and strategies
• Recommend new anti-fraud processes and software tools for analyzing transaction patterns and trends and managing fraud detection, prevention and reporting activities
• Stay aware of the continually evolving fraud trends, best practices and available tools to optimize and identify fraudulent activity
• Effectively and clearly present data insights and key findings across the organization as needed
• Work closely with data-based teams to develop additional tracking metrics and enhance dashboards as needed
• Perform ad hoc analysis as needed

• Bachelor's Degree or Equivalent
• Minimum 3 years of data analytics, fraud prevention or risk management experience
• Experience working with payments, fraud, billing, banking and transactions systems preferred
• Strong understanding of payment acceptance options and technologies
• Strong Microsoft Excel skills
• Data analysis skills and ability to effectively present analysis and insights
• Aptitude and willingness to get involved in the details
• Ability to manipulate, question and interpret data in order to develop recommendations
• Familiarity with BI technologies and analytical tools (e.g. Tableau, Microsoft Power BI, SQL)

Desired Characteristics
• Self-motivated and well-organized with strong communication and documentation skills
• Proven ability to problem-solve and think outside of the box
• Great collaboration and facilitation skills to develop strong working relationships and excel as a team player within the organization
• Experience in OTT streaming products is a plus
• Detail oriented and proven success driving follow-through