Supervisor, Customer Care

Job Description

Responsibilities

Welcome to Peacock, the dynamic new streaming service from NBCUniversal. Here you'll find more than a job. You'll find a fast-paced, high-flying team for unique birds that want to be at the epicenter of technology, sports, news, tv, movies and more. Our flock works hard to connect people to what they love, each other and the world around them by creating shared experiences through culture-defining entertainment.

As a company, we embrace the power of difference. Our team is committed to creating an organization that champions diversity and inclusivity for all by curating content and a workforce that represents the world around us. We continue to challenge ourselves and the industry by being customer-centric, data-driven creatures of innovation. At Peacock, we are determined to forge the next frontier of streaming through creativity, teamwork, and talent.

Here you can fly to new heights!

Introducing Peacock, NBCUniversal's new streaming service that combines timeless shows and movies, exclusive originals, kids programming and current hits, with timely news, sports and pop culture. All together. All in one app.

We are building a world-class team of smart, hungry and fearless professionals who are energized by the possibility of working at the epicenter of content, technology and culture. Join us if you would like to be a part of this exciting initiative.

Supervisor, Customer Care, Peacock
We are seeking an experienced Customer Service professional for the position of Supervisor, Customer Care for Peacock. Working with the Customer Care team in New York and across NBC Universal, and reporting to the Senior Manager of Customer Care, this individual will collaborate cross-functionally with the broader NBC Universal team. The ideal candidate will have several years of experience in comparable positions supporting Customer Care for similar organizations in the Direct to Consumer market handling Level 3 advanced technical, billing and product inquiries

Qualifications/Requirements
• Minimum 5 years of Customer Service Experience
• Minimum 2 years of Management Experience
• Experience handling Escalated customer concerns as well as BBB and SAG complaints.
• World Class Customer Service Skills
• Exemplary Written and Verbal Communication
• Experience in Multi Site or Remote Customer Service organizations.
• Limited Travel required potentially

Desired Characteristics
• Ability to thrive in a fast paced and changing environment
• Ability to provide Coaching and Feedback in a constructive fashion
• Ability to work unconventional hours including holidays, nights, and weekends
• Ability to create strong relationships at multiple levels, internally and externally
• Ability to problem-solve and negotiate/mediate resolutions that meet customer and NBCU standards
• Strong attention to detail
• Competitive and resourceful. Will roll up their sleeves and lead by example
• Excellent people management skills, including the ability to influence a wide range of audiences
• BA/BS or equivalent work experience

Jobcode: Reference SBJ-g6n000-3-144-28-50-42 in your application.