Full Time Job

Support QA Lead


San Francisco, CA 07-14-2022
  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description
Paramount+, a direct-to-consumer digital subscription video on-demand and live streaming service from Paramount Global, combines live sports, breaking news, and a mountain of entertainment. The premium streaming service features an expansive library of original series, hit shows and popular movies across every genre from world-renowned brands and production studios, including BET, CBS, Comedy Central, MTV, Nickelodeon, Paramount Pictures and the Smithsonian Channel. The service is also the streaming home to unmatched sports programming, including every CBS Sports event, from golf to football to basketball and more, plus exclusive streaming rights for major sports properties, including some of the world's biggest and most popular soccer leagues. Paramount+ also enables subscribers to stream local CBS stations live across the US in addition to the ability to stream Paramount Streaming's other live channels: CBSN for 24/7 news, CBS Sports HQ for sports news and analysis, and ET Live for entertainment coverage.

Role Details:

As a QA Lead, you are expected to think critically and ensure quality throughout the P+ end to end testing ecosystem. The ideal candidate will work with developers, program & product managers, QA team members, and operations team members to ensure deliverables are timely and meet expectations. This role requires the ability to facilitate and lead testing activities both onsite and offshore. Come join our growing team!


Create detailed, comprehensive, and well-structured test plans and test cases utilized by local and offshore QA teams

Execute the activities of the software quality assurance function for maximum date and quality predictability, with effective risk awareness and management.

Track & help troubleshoot regression/production issues and drive the resolution with engineering and customer support.

Examine and provide detailed root cause analysis, publish findings, mentor team members as to how to close the gaps and avoid bugs to production.

Develop a deep understanding of our product and drive testing end to end for releases/patches.

Strong experience developing Metric Dashboards (in Jira) to display test results and build an audit trail over time.

Perform issues reporting, research, analysis, confirmation, and support resolution on assigned projects

Lead & mentor a small team of in-house and offshore QA Engineers with ability to lead and work with teams across multiple locations, cultures, and time zones.

Demonstrate accountability, thought-leadership, initiative, independence & willingness to learn.

Lead day-to-day issue reporting and testing activity in JIRA, provide feedback to testers on the quality of their tickets, anticipate usage issues and making recommendations for inclusions/updates

Basic Qualifications:
• Minimum 7 years' experience testing web and client/server software
• Bachelor's degree (Master's preferred)
• Strong knowledge of software and web QA methodologies, tools, and processes
• Experience in writing clear, concise, and comprehensive test cases and test scenarios in Multimedia or Entertainment fields
• Hands-on experience with both white box and black box testing in Agile Environment.
• Strong communication, presentation, and interpersonal skills, and the ability to interact expertly with diverse groups including executives, managers, and subject matter authorities.
• Ability to influence and partner across all levels
• Experience coaching, training, and mentoring QA engineers to ensure quality standards are met across the entire team
• Experience in testing Web, Mobile, Backend, and OTT Devices (Smart TV, Roku, Apple TV, etc.)
• Experience in testing API Endpoints using Postman, Charles Proxy or Rest Assured
• Excellent interpersonal and organizational skills, with attention to detail.


Paramount is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-re5492-3-238-90-95-42 in your application.

Company Profile

ViacomCBS delivers premium content to audiences across traditional and emerging platforms worldwide. Through television, streaming and digital content, studio production, publishing, live events, merchandise and more, we connect with billions of people.