Infrastructure Manager - Devops

Job Description

OVERVIEW

Across our organization, we're building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

As an Infrastructure Engineering Manager, you'll be managing an established and growing team of best-in-breed infrastructure engineers(DevOps), as we build, test, and deliver award winning products for NPR.org, our many public and internal APIs, mobile applications, and the systems that make it all run. You will partner closely with our Information Technology, Product, Design, and Editorial teams to identify priorities, build new features, and improve and maintain existing applications. You will nurture, teach, and keep the team focused.

Responsibilities:
• Manage, mentor, and coach a team of 5 to 7 Infrastructure/DevOps Engineers, investing in their career growth and professional development
• Partner with stakeholders and subject matter experts in all stages of the product development cycle
• Lead the planning and scoping of future infrastructure and software projects
• Participate in daily stand-ups and other Scrum activities (e.g. backlog refinement, sprint planning, demos and retrospectives), occasionally leading such ceremonies as needed
• Provide consistent and substantive feedback on infrastructure designs and code written by engineers in the same focus area
• Act as a resource to infrastructure and software engineers on support tickets.
• Suggest process improvements to improve the speed and quality of technical work
• Join the engineering on-call rotation after approximately 3 months
• Identify and respond appropriately to production problems
• Recommend new standards and best practices
• Hire for infrastructure engineering vacancies on your team and occasionally interview prospective employment candidates for other roles
• Cultivate and promote diversity, equity, and inclusion in the workplace
• Lead the training and onboarding of staff new to the team and/or project

WORK LOCATION: This is a remote permitted role. This role is based out of our Washington, DC office but the employee may choose to work on a remote basis from a location that NPR approves.

Qualifications:
• 3+ years experience in managing Infrastructure Engineers
• Prior experience architecting and deploying well-tested, well-documented and highly available infrastructure for at least one large project as an individual contributor
• A history of directing process improvements that enhance infrastructure quality and uptime
• Experience working in cross-functional Agile / Scrum team settings, collaborating closely with designers and product managers
• Experience with cloud technologies such as AWS and Azure or GCP
• Experience with content delivery networks such as Akamai and CloudFront.
• Experience with containers and orchestrators such as Docker, Kubernetes, ECS and EKS.
• Experience with Terraform, Cloudformation or other infrastructure as code tools
• Experience with enterprise datacenter technologies such as routing, switching, load balancing, virtualization, shared storage, etc.
• Solid track record of deploying highly scalable, fault-tolerant, secure and resilient infrastructure.
• Ability to create and communicate practical technical designs and project plans
• Creativity, initiative, thirst for innovation and acute attention to detail
• Understanding of all stages of the product development cycle
• Empathy for users and passion for crafting great user experiences
• Ability to communicate technical concepts to non-technical audiences

Bonus Points:
• Training in coaching and other modern management techniques
• Any other Agile modality (other than Scrum) that you have experience working with
• Exposure to various types of databases, such as MySQL, DynamoDB and Elasticsearch
• Extensive familiarity with integrating with external APIs / services
• Experience building consumer-facing skills/actions for the Amazon Alexa and/or Google Assistant platforms
• A passion for NPR's content and/or familiarity with our digital products

Jobcode: Reference SBJ-rze2j7-3-14-253-221-42 in your application.