Full Time Job

Support Engineer


Chicopee, MA 03-12-2024
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
The Support Engineer will function as a member of the Software Engineering Team, and will collaborate with other team members to troubleshoot, diagnose and ultimately resolve user-facing software issues.
• Work with system vendors and technology partners to install and configure equipment and software, solve system problems, and implement solutions and upgrades.
• Configure, install, and maintain Microsoft Windows Server based systems and server software, including Microsoft SQL Server
• Installs and tests new systems and technical infrastructure for the station.
• Installs and maintains the IT network, switches, data backups, workstations, servers, and printers.
• Cable, connect, and configure technical infrastructure equipment for the station.
• Minimizes service interruptions at times of equipment and/or system failure by rapidly identifying and implementing solutions.
• Manage and assist users with e-mail and desktop support.
• Administer antivirus and similar support systems.
• Manage user accounts through Active Directory.
• Interprets and implements instructions and requests from other station personnel.
• Communicates with members of the engineering team and other teams to effectively resolve equipment and system issues.
• Interface with Nexstar Network, Security and Systems teams.
• Assist in maintaining all station broadcast equipment within the facility.
• Perform all other duties as assigned.

Requirements & Skills:
• Technical degree in Information Systems, Broadcasting, or a related field, or have an equivalent combination of education and demonstrable experience.
• SBE and Microsoft certification preferred.
• Minimum three years' experience with Windows Server environments
• Knowledge of current television broadcast systems including AP ENPS and Bitcentral experience a plus
• Networking support of various LAN/WAN devices and systems
• Proficiency with computers, IP based telephony, copiers, scanners, fax machines, and other office equipment
• Experience with digital transmitters, microwave equipment, and other broadcast-related equipment
• Ability to meet deadline, prioritize assignments and handle multiple tasks simultaneously.
• Ability to respond to trouble calls in a 24×7 environment (including nights, weekends, holidays as needed)
• Valid driver's license with an acceptable driving record
• Fluency in English
• Excellent communication skills, both oral and written

Jobcode: Reference SBJ-rzvnb7-44-223-39-67-42 in your application.

Company Profile

Nexstar Media Group is America’s largest local television and media company with 196 full power stations (including partner stations) in 114 markets addressing nearly 63% of US television households and a growing digital media operation.