IT Help Desk Technician

Job Description

We are seeking a motivated IT Help Desk Technician to provide technical support, troubleshooting, and maintenance for both office and remote workstations. This entry-level position is ideal for a tech-savvy individual who enjoys solving problems and delivering excellent user support.

Key Responsibilities
• Troubleshooting: Diagnose, analyze, and resolve hardware and software issues involving desktops, laptops, printers, and peripheral devices.
• Software Support: Install, configure, and maintain Windows 10/11 operating systems and company software applications.
• Ticket Management: Monitor, document, and resolve user support requests through the ticketing system while providing timely updates to staff.
• User Setup: Assist with employee onboarding by preparing hardware, setting up user accounts, and performing basic network troubleshooting.
• End-User Support: Provide both on-site and remote technical support to employees as needed.
Qualifications
• Experience: 0–2+ years of experience in technical support, customer service, or a related field.
• Technical Skills: Working knowledge of Windows OS, Microsoft Office/Microsoft 365, and basic networking concepts (TCP/IP).
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Abilities: Strong communication skills, patience, and a proactive problem-solving mindset.
• Salary range: $45,000 - $60,000 Annualized
Benefits: Our comprehensive benefits package for full-time employees includes, but not limited to, medical (with multiple plan options), dental, and vision insurance, paid time off, a 401(k) with company matching contributions, Paid Parental leave, life insurance and more. Part time employees are eligible for 401(k) and any local/state leave plans. Union positions are subject to the benefits outlined in their Collective Bargaining Agreement.

Jobcode: Reference SBJ-nebe2m-216-73-216-103-42 in your application.