Full Time Job

Senior Researcher, Consumer Insights


Amsterdam, Netherlands 02-02-2021
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

At Netflix, we are shaping the future of entertainment because we believe there is a better way to enjoy TV. Like our members, we love movies and TV shows and we want the world to experience the joy of entertainment wherever and whenever they want.

To succeed around the world, we need an unparalleled level of consumer insight to understand what motivates 'must-watch' entertainment moments and conversation across a range of cultures.

We are looking for an experienced Senior Researcher to join our EMEA team for a role with a particular focus on the Middle East, Turkey, and Africa (META). This position will be based in the Netflix office in Amsterdam.

The Role:

Senior Researchers at Netflix are valued consultants who partner with our EMEA regional Content, Marketing, and Product teams. We help them tell incredible stories, develop world-class campaigns, and optimize the experience of using Netflix. You will work closely with the teams to understand their insights needs; then develop, execute, and deliver best-in-class research to address them.

We seek an individual who sees themselves in the following descriptions:
• Can flourish in our unique company culture.
• Is a consumer with deep cultural understanding of at least one of the following markets: Sub-Saharan Africa, the Arabic world and/or Turkey; and is able to speak about trends, market intelligence, and competition in these regions.
• Has fluency in a language from any of these countries / regions (for example: Arabic, Hausa). Has a high level of business English.
• Has significant experience in consumer research and insights, and is passionate about content. Entertainment research experience is a plus.
• Lives and breathes primary research ( both qualitative and quantitative) and has extensive experience designing and executing studies on the ground in the META region. Experience with social listening tools is a plus.
• Knows how to design a research project to meet the needs of the business question and can determine which methodology best serves the purpose.
• Understands the consumer's voice and how to turn what people say into actionable findings.
• Is a great communicator written and verbal with experience presenting to colleagues and leadership.
• Loves rolling their sleeves up and diving into projects while always looking to innovate and deliver more impact.
• Is comfortable prioritising work across multiple requests and stakeholders to ensure that they have the greatest impact to the business.

• At least 7+ years of hands-on experience in a research/consumer insights department or market research agency in the META region(s).
• Ideally, entertainment and media industry experience (for example: a movie studio, TV broadcast, TV network, or research agency).
• Experience presenting / socializing insights at all levels of an organization (and especially to non-researchers).