Full Time Job

Senior Product Researcher - Content Planning & Finance


Los Gatos, CA 02-15-2021
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

From pitch to play, from concept to execution, the way TV and films are made and marketed is changing. The Netflix Studio is at the forefront of this creative revolution, delivering billions of hours of movies and TV shows per month to more than 190 million accounts globally. A core part of our mission is to produce an amazing and diverse array of owned content that delights our expansive global audience.

The Senior Product Researcher will play a critical role in this transformation, contributing insights and research outcomes that translate directly into business and product impact, guiding the development of the world's largest and most technically advanced content studio.

This role is partnering with the content acquisition and financial products team. The goal of this team is to identify innovations and automations that create a strategic advantage in how we program and acquire content (our shows!) and manage content financials. Working closely with our content and finance teams this cross-functional squad provides insights, context and technology to allow our colleagues to make confident and better-informed decisions as they bet on specific titles or make trade-offs on budget and schedules. Making the right calls early in the content lifecycle impacts Netflix member joy and supports our ability to maintain scale advantage and continue delivering the world's best entertainment experience.

The Ideal Background:
• 7+ years leading qualitative/quantitative research supporting product innovation or development such as ethnographic, user, enterprise, or design research
• Clear, demonstrable experience as a product researcher, experience strategist, service designer, or similar role, on a complex B2B workflow or enterprise tool suite with a proven record of seeing products from concept to delivery
• Effective verbal and written communication style distilling complex multi-method research reports into understandable, compelling, and actionable insights
• Experience in or passion for the television and filmmaking industry
• A degree in Anthropology, Sociology, Human-computer Interaction (HCI), Behavioral Economics, Cognitive or Experimental Psychology, Market Research or similar a plus
• Ability to frequently travel between Los Angeles and Los Gatos to meet with stakeholders

What You'll Be Doing:
• Partner with Design, Product Management, Engineers, and Data Scientists to create a competitive advantage for Netflix
• Engage internal and external partners worldwide to uncover pain points, unmet needs, or workarounds that inspire innovations that support pitch evaluation, deal negotiation, and budgeting and planning for Netflix Studio
• Identify opportunities to establish new points-of-views on trends and insights and develop new capabilities that evolve our emerging enterprise research function
• Partner with subject matter experts within machine learning and AI, finance, legal, strategy, and content creative taking a systems-level view to craft research recommendations and synthesize workflow needs and user insights
• Serve as a partner for a growing design practice center, advising your colleagues on methodologies and best practices in implementing their own evaluative research
• Define and facilitate design thinking workshops to foster cross-functional collaboration, action your research, and inform experiences that reflect a clearly defined problem
• Influence business decisions by encouraging creative thinking that creates major movement or shifts our direction, preventing us from making uninformed decisions or wasting resources, and improving the studio experience for our in-house and external partners

Who you are:
• Your lifelong mission has been to understand people, their behaviors, attitudes, and motivators
• You are comfortable putting a stake in the ground, even without all of the data you need
• You actively seek out answers to questions that are verging on impossible to answer
• When something needs to get done, you are the first to roll up your sleeves
• You make the connections no one else sees
• You stand firm in the face of change and challenge
• You read the Netflix culture memo and were energized
• You are quick-witted, straight-forward, and succinct
• You are equal parts creative and analytical