Senior Manager, Operations - APAC

Job Description

We are seeking a Senior Manager to oversee our team of Title Launch Managers in the APAC region. Success for this team means seamless launches of all content on our Product, continuous optimization for new workflows, operational solutions for bespoke treatment of our titles, and strong partnerships across our partners in Content, Product, Engineering, and other Creative Production teams.

The core focus of the Launch Management team is to drive value for the business by managing the operational strategy of their local portfolio of titles and product initiatives, and ensure a seamless experience for both our members and internal stakeholders. Launching a title on Netflix is a choreography of thousands of assets, and while various teams (internal and external) are involved in the preparation and project management of launch deliverables, the Launch Managers on your team are ultimately accountable for the quality of the launch and its alignment to larger strategic objectives.

You and your team will work with stakeholders to mitigate risks when challenges arise at both a title and slate level, partner with stakeholders across Netflix to optimize these processes, and analyze the health of the content slate using relevant metrics.

In this role you will:
• Manage, hire and build a diverse, strong, and passionate team. Inspire and grow your team with the vision and necessary goals for success
• Lead the distributed team through change and pivot quickly to support business objectives.
• Build strong bridges and tight partnerships with cross-functional partners both locally in APAC and globally, setting up strong foundations for productive thought partnership.
• Effectively communicate context, priorities, and trade-offs to your team and partner teams.
• Create, develop, and influence new strategies and workflows to increase impact and operational excellence.
• Drive strategic planning, prioritization, and implementation of goals and milestones.
• Encourage and model risk-taking, data-informed decision-making, and constant innovation.
• Support your team as a resource for escalation and remove roadblocks.
• Shape the narrative for the Launch Management team and the broader Operations practice within Creative Production in APAC and globally.

Requirements:
• 8+ years of people management experience in a fast-paced and agile environment. Proven ability to lead through change, ambiguity, and innovation.
• History of driving process improvement and workflow creation.
• Strong written and verbal communication skills.
• Strong relationship management and expectation-setting skills.
• Track record of modeling accountability and ability to collaborate effectively with , influence, and be a valued thought partner to senior internal stakeholders.
• An earnest and inclusive leader who will be a great steward of the Netflix culture while also helping it to shape and evolve it over time.

Nice to haves:
• Korean or Japanese language proficiency.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.

Jobcode: Reference SBJ-gxxp8j-18-216-34-146-42 in your application.