Full Time Job

Researcher, Consumer Insights


Tokyo, Japan 07-03-2024
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

Netflix is the world's leading streaming entertainment service for over 270 million households in more than 190 countries, connecting people of all ages with stories they love on any of their favorite devices.

The APAC Consumer Insights team is central in uncovering compelling ways to engage and entertain our members across Japan, South Korea, India, Southeast Asia, ANZ, Taiwan and Hong Kong. This Researcher (L4) role supports our country CI leads in Japan and South Korea, who support local decision-making across Content, Marketing, Partnerships, Payments and Monetization efforts.

This is an opportunity to lead innovative research, analysis and storytelling with a demonstrable impact on the growing APAC business. You will be responsible for defining, leading, analyzing and socializing research studies that generate insights to empower business decisions across the company. You'll closely partner with cross-functional teams, and be passionate about delivering the most engaging, innovative and inclusive content and experiences to our members.

In this role, you will:
• Synthesize data from multiple sources (quantitative surveys, qualitative, behavioral, 3rd party) to craft clear meanings and create bigger insights.
• Lead both qual and quant ad-hoc research projects across multiple countries and areas (Content, Marketing and Growth), under the guidance of the Japan/South Korea CI lead (Senior Researcher).
• As part of the APAC CI team, proactively partner with other CI researchers and cross-functional partners, including Content, Marketing, Product, Data Science, Brand, FS&A, Partnerships, etc., to develop new research initiatives.
• Note this role will start the onboarding in the APAC regional office in SG for 4-6 weeks before locating back to Tokyo/Seoul.

About you:
• A resilient, flexible, and selfless individual with a growth mindset, comfortable managing through ambiguity and learning new things, who aligns with Netflix culture and values
• 5-8 years of experience in content or audience related research, and/or analytics. Hands-on experience leading end-to-end quantitative research studies is required. Some mixed methods research experience is preferred but not required.
• A balance of creative and analytical skills with the ability to proactively define research questions, identify appropriate methods, execute studies and synthesize findings.
• Able to prioritize their efforts in line with business needs, and juggle multiple requests from different colleagues.
• Strong communicator with a bias toward action to proactively collaborate with multiple teams across the company.
• Strong storytelling and data synthesizing skills.
• A team player and collaborator who hates working in silo.
• Attention to details, without losing sight of the big picture.
• Self-starter and problem solver who loves ''getting in the weeds'' with quantitative data (including survey data, public ''big data'' repositories, and internal logged data).
• Consumer research experience in Japan/South Korea is strongly preferred.
• Business English and local language (Japanese/Korean) required.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.


Netflix Japan will not accept unsolicited resumes or applications from recruitment agencies, and we will not be responsible for any related fees. Please do not forward resumes to our career page or employees.

Jobcode: Reference SBJ-g42qev-3-92-91-54-42 in your application.