Full Time Job

Program Manager, Innovation Management


Los Gatos, CA 03-02-2021
  • Paid
  • Full Time
Job Description

We are seeking a senior program manager to work in our product organization, who will impact our global Netflix service and delight our millions of members by bringing to life our UI features, personalization algorithms and promotional mechanisms through stellar execution of A/B tests and sophisticated launches of our unique original programming.

For every episode you watch or every row you browse through, there is a choreography of UI and algorithm features at work. The Program Manager partners with our Creative groups, Product Managers and Engineering teams to nimbly execute on delivering the A/B tests of our UI and algorithm features; the Program Manager drives projects to completion in the short term while proactively championing long-term, scalable solutions that support the growing needs of our global studio.

As a member of the Creative Production team, the Program Manager focuses on the metadata, textual, visual and motion assets artistically created within CP. Therefore, the program manager's daily work can range from sitting in on creative explorations, to listening in to Consumer Insights focus group sessions, to ideating and delivering alongside UI and data science engineering teams, to consulting on next steps given the statistical results of the last A/B test - all in a collective effort to consistently deliver a premium, delightful experience to our growing domestic and international member base.

Key Responsibilities
• Advocate for Creative Production's teams (Metadata, Curation & Taxonomy, Writing, Producers, A/V Editors, Localization) by proactively consulting and advising throughout the innovation lifecycle on product tests and designs
• Conduct feasibility and level-of-effort assessments of conceptual features and designs in order to deliver high quality, on time and within budget
• Manage, plan and track Creative Production's resources, milestones, deliverables and communications throughout simultaneous projects
• Mitigate risk on project timelines, workflow changes and deliverables for CP and finding alternative solutions to challenges when needed
• Work in conjunction with Product Engineering teams, particularly around ensuring Engineering teams are updated throughout and troubleshooting interdependent issues in real time
• Programming and hosting educational forums to deepen knowledge, bring forth awareness and provide opportunities to discuss product strategy trends that may impact Creative Production
• Partnering with our analytics and data science teams to identify program cost and complexity trends to help continuously improve CP's operational health
• Occasional travel is required between our California headquarters, once return to our offices resumes sometime in the future

The Candidate

The ideal candidate holds themselves to these principles:
• Possesses a tenacious curiosity and a hunger for knowledge
• Inclusive of all perspectives, backgrounds and ideas
• Courageous to advocate for others and to call out things that don't align
• Consistently seeks to understand before reacting or jumping to action
• Owning and learning from mistakes when they happen
• Selfless and collaborative when working with others
• Comfortable with operating within and navigating through a high level of ambiguity
• Willing to be flexible as scope, deadlines and deliverables shift during projects

• Deep experience with program and project management practices
• Effectively able to influence cross-functional teams and drive towards shared goals and/or deliverables, regardless of title or hierarchy
• Trusted and inclusive builder of relationships across diverse sets of teams
• Clear, concise and flexible communicator
• Ability to influence partners and negotiate on behalf of other teams
• Ability to draw connections between seemingly disparate concepts or needs
• Excels at distilling complex concepts and developing a plan of action
• Utilizes business and strategic context to prioritize needs on and across projects
• Can make and provide sound reasoning behind judgment calls with limited data
• Preference for having worked on or with globally distributed teams