Full Time Job

Manager, Title Operations


Amsterdam, Netherlands 03-25-2021
  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

Title Operations' core focus is to launch titles efficiently and effectively by ensuring readiness across the entire suite of assets (content A/V, subtitles, dubbed audio, promotional videos and imagery, metadata). The team accomplishes this by ensuring milestones are hit, risks are mitigated when there are exceptions, all while project-managing and communicating with internal and external stakeholders.

Netflix is seeking a manager to lead a growing team of Title Project Managers based in EMEA. You will be part of a larger Product Creative Operations leadership team who innovate approaches to tooling, vendors and quality assurance so that we can work smarter and increase efficiency and quality.

As this position is based in our largest regional office, your role will extend to become a representative of the Product organization to which we belong and the Netflix product itself, educating and advocating to our cross-functional partners. You will need to develop strong relationships with our colleagues in Content and Marketing in order to positively influence title launches.

In this role, you will:
• Inspire your team with the vision and business goals for the larger org and for Netflix
• Own strategic planning, prioritization and implementation for your own team's vision and goals
• Mentor team members in their personal and professional development by matching them to opportunities and providing consistent feedback
• Develop and empower leaders on your team (who could lead on your behalf)
• Effectively communicate context, priorities (and trade-offs) to your team and partner teams
• Support your team as a resource for escalation and remove roadblocks
• Drive change and lead the team through change that will scale the business
• Encourage and model risk taking, data-informed decision making, and constant innovation
• Advocate on behalf of the team and build strong bridges with cross-functional partners

• 8+ years of people and organizational management at a global company working across regions, understanding regional cultural nuances
• A proven track record of improving operations in a product-centric digital company, displayed by a data-driven approach
• Relationship management know-how across internal teams from business to marketing to engineering and product, as well as external partners
• A hunger to learn all things Product and apply operational scale to those areas
• Clear communication and ability to manage expectations
• Success in leading teams through change and driving change
• A curiosity to learn other parts of the business that will better inform yours
• A mindset bent toward constant process improvement
• The ability to adapt to the Netflix culture and values
• A second language ability is a plus

You know you are successful if:
• Your team feels empowered to own their decisions and body of work and can communicate effectively
• Operations improve year on year, measured through metrics
• Partner teams understand the value you and your team provides
• Your team feels inspired and understands how their work contributes to larger goals