Launch Manager

Job Description

The Role
At Netflix, we launch a high volume of titles regularly to meet the entertainment needs of our growing member base. The scale and quality of our launches are pivotal to our success in bringing amazing stories to the right audience at the right time. The Launch Manager ensures that we launch our local portfolio of titles at the highest quality and in the most efficient way possible to maximize member joy.
The Launch Manager role is unique as its scope requires a deep understanding of the product, cross-functional teams/functions, and a mindset that is equally precise on local execution as it is on strategic judgment calls. The LM's role is to understand the content and product strategies, and we do this via effective management of our highest stakeholders, leading cross-functional alignment on a portfolio level, and being part of initiatives on innovating and productizing new product experiences. Thorough knowledge of the local and vertical strategies, business nuances, and technical troubleshooting, paired with strong partnership investment with stakeholders, will be critical to our success.
You will be part of a larger Product Discovery and Promotion team that will innovate approaches, develop scalable solutions, work with teams to drive promotional impact on the UI and drive excellence in every single one of our Mexican and Colombian launches so that we can work smarter, increase efficiency and more importantly increase joy for our members on the Netflix platform. This role is based in Mexico City and focused on supporting the Mexican and Colombian content slate.
In this role, you will:
• Own a portfolio of titles within the Mexico and Colombia content slate. While multiple teams (internal or external) get involved at different times along the launch journey for deliverables, you will be overseeing the quality of the launch.
• Be an expert on the Netflix product and advise our stakeholders on how to improve members' interactions with the title on the Netflix platform.
• Proactiveness, sound judgment, and informing and influencing stakeholders can maintain the quality of the launch and mitigate the risk to it.
• Partner with internal and external teams and serve as the primary point of contact for the title on strategic operational matters.
• Constantly evaluate our workflows with the intention of improving our efficiency and effectiveness in launching titles.
• Troubleshoot urgent issues cross-functionally and jump in operationally as needed, in service of the member experience
The ideal candidate:
• A good balance of left and right brain thinking-the ability to understand the pulse of our members and put oneself in their shoes, an appreciation of content nuances and needs, and an appreciation and fluency in articulating product principles.
• Mid-to senior-level Account direction to manage multiple stakeholders, and a good team player.
• Mid-to-senior-level program and project management experience with a strong grasp of operations.
• Possesses an analytical mindset and a bias towards solving for impact and scale
• A passion for operations and a thirst to do more with less, to work smarter, not harder.
• Be well-informed about the Netflix product experience.
• Happy to take accountability and drive initiatives.
• Although the role is in Spanish, business English fluency, written and spoken, is a must.
• Excellent communication skills - written and verbal.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, colour, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Jobcode: Reference SBJ-5bbkzz-216-73-216-117-42 in your application.