IT Support Engineer

Job Description

IT Support Engineer (Netflix Animation Studios)

| The Role
We're looking for an IT Support Engineer to join our N-Tech team at Netflix Animation Studios in Sydney. This isn't traditional IT support - it's about empowering artists, technologists, and storytellers to create the extraordinary. You'll own the end-to-end support experience across devices, platforms, and remote workflows, ensuring our people can focus on the craft of storytelling without distraction.
This role sits at the intersection of technology and creativity. You'll be part of a Dream Team of engineers who learn from each other, challenge assumptions, and share knowledge globally.
| What You'll Do
• Take ownership of technical issues across Windows, macOS, and Linux devices, from laptops to high-performance rack-mount systems.
• Manage the end-user experience: software distribution (Intune, PDQ, Jamf), remote access and PCoIP (HP Anyware, Teradici), and complex troubleshooting.
• Act with judgment and autonomy, being Unusually Responsible in how you prioritize, escalate, and deliver solutions.
• Collaborate with Production and Engineering teams, and global IT peers to refine workflows and raise the bar for support.
• Document knowledge, share context, and mentor peers so the team is always learning.
• Always pushing for smarter, faster, simpler support - embodying our Great & Always Better mindset.
| What We're Looking For
• Proven experience in multi-platform support (Windows, macOS, Linux).
• Practical use of software deployment and device management tools (Intune, Jamf, PDQ, SCCM, or similar).
• Experience with remote/virtual desktop environments (HP Anyware, Teradici, Citrix).
• Knowledge of Active Directory, networking fundamentals, and scripting is a plus.
• A communicator who can adapt to both technical and creative audiences.
• Curiosity, adaptability, and comfort with Uncomfortably Exciting challenges.
• Nice to have: Knowledge of VFX or media production tools (Maya, Nuke, Houdini)
| Why You'll Love It Here
• Dream Team: Work with high performers who challenge and inspire each other.
• Unusually Responsible: We trust you to act in Netflix's best interest, with the context to make bold decisions.
• Uncomfortably Exciting: Tackle problems no one has solved before - supporting creators at scale.
• Great & Always Better: A culture that values curiosity, candid feedback, and continuous improvement.
At Netflix, diversity of thought, experience, and background is essential. We encourage applicants of all identities and perspectives to apply.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Jobcode: Reference SBJ-k22yvk-216-73-216-0-42 in your application.