Investigations and Response Specialist

Job Description

Customer Service

Netflix is the world's leading streaming entertainment service with 204 million paid memberships reaching millions of households around the world. As a company, we challenge industry norms by pushing one another to think creatively about complex questions. As Netflix continues to grow, we are looking for a talented team member to join the Customer Service team as a Data and Privacy Response Specialist on the Investigations & Response Team.

CS Investigations & Response team handles high-sensitivity escalations in order to preserve & protect Netflix's business and our members' experience. Doing so in close partnership with Legal and Public Policy and other cross functional teams.

As a Data and Privacy Response Specialist , you will

Responsibilities
• Triage, investigate, and respond to privacy related matters
• Work and communicate cross-functionally with different teams to evaluate and investigate issues.
• Analyze and accurately respond to a variety of time-sensitive requests from law enforcement authorities in accordance with applicable laws and our terms of service, while upholding Netflix's strong commitment to member privacy
• Respond to written inquiries from consumers, agencies or other online portals regarding Netflix's practices
• Work cross-functionally with different teams to evaluate and investigate issues
• Liaison with key stakeholders on corporate policies and/or issues
• Strong analytical skills, with the ability to review data and identify trends
• Excellent written and verbal communication skills
• Superior organizational skills, extraordinary attention to detail, and a mindset that processes can always be improved
• Self-starter and fast learner who can work independently while using impeccable judgment
• 3+ Working knowledge of data protection, information security and regulatory compliance is a plus
• Receptive to and able to appropriately incorporate feedback
• Ability to adapt to business needs and thrives in a fast-paced environment with shifting priorities

Jobcode: Reference SBJ-rz5w53-18-191-254-0-42 in your application.