Globalization Vendor Manager

Job Description

The Globalization team is responsible for the translation and cultural adaptation of almost everything that Netflix creates, from beautiful user interfaces to cinematic original programming. We treat each country we enter differently, since it is not just about translation, it is about providing our audience with an experience that feels local; and we do it at scale.

Partner Management drives all partner-related programs, including partner strategy and innovation, learning and development and G11n external resourcing strategies. This work includes performance management through KPIs written into contracts and risk mitigation strategies woven into the partner escalation process.

We are looking for a highly motivated vendor manager to help create and maintain an ecosystem of vendor partners robust enough to meet all current business needs and resilient enough to address future business requirements. As Vendor Manager, you ensure that all outsourced work supports the overall success of Globalization. You identify Globalization's business requirements, codify them in vendor contracts and ensure that they are met through KPIs. You track the performance criteria of our vendor relationships, including quality, delivery and cost. You minimize the business risk of using outsourced resources. You will be working closely with our APAC regional teams to understand their business needs and identify gaps in our current vendor programs.

This is no ordinary vendor management role. You are a data-driven decision-maker, using all operational and business management tools and techniques at your disposal to keep our business nimble, innovative and proactive. You are curious and driven to push the boundaries of the art and science that is vendor management.

RESPONSIBILITIES
• Normalize our business approach across all Globalization vendors; ensure SLA compliance, driving high quality and consistent output from all localization vendors through KPIs
• Track vendor performance through data and metrics; use data to identify trends, opportunities and risks
• Create, update and maintain all vendor contracts for the Globalization team
• Serve as project manager for all business initiatives where vendors are required to participate and/or deliver results
• Structure quarterly vendor business reviews as a strategic conversation on vendor performance and business opportunities
• Manage, track and document your vendor performance as part of monthly business metrics newsletters and reports
• Build trust with APAC internal and external stakeholders and evaluate how to address regional business challenges within global frameworks

ROLE REQUIREMENTS
• 5+ years of vendor management experience on the client side, ideally managing a portfolio of partners across multiple countries.
• 4+ years of experience in business operations, consulting, partner operations, partner management or supply chain management at a global scale.
• Experience creating contracts (from RFP to signature), working closely with internal and vendor Legal teams
• Solid grasp of local and global requirements for partner resourcing in APAC
• Excellent written and verbal communication skills
• Solid experience setting up vendor program metrics and strong analytical problem-solving skills
• Strong bias to action; proactive and innovative nature
• Strong attention to detail
• Must be fluent in English and Korean or Japanese

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.

넷플릭스는 다양한 경험과 생각을 가진 구성원이 모였을 때 최고의 성과를 내는 팀을 만들어 갈 수 있다고 믿고 있습니다. 다양성과 포용성은 우리가 지향하는 기업 문화의 핵심 중 하나이며, 이것의 궁극적인 목적은 모든 직원이 역량을 마음껏 발휘하고 성장하며 기여할 수 있도록 환경을 조성하는 것입니다. 인재를 선별하는 과정은 이러한 목적을 달성하는 데 매우 중요합니다. 이에 따라 넷플릭스는 성별, 인종, 피부색, 국적, 종교, 성적 지향, 나이, 결혼 여부 등 모든 개인적인 배경과 상관없이 모두에게 평등한 기회를 보장하며, 공정한 과정을 통해 채용을 진행하고 있습니다.

장애인 및 국가보훈 대상자는 관련 법령에 따라 우대합니다.

Jobcode: Reference SBJ-g4ebkv-18-223-172-149-42 in your application.