Full-Stack Engineer - Customer Success Platform

Job Description

Full-Stack Engineer (L4/L5) - Customer Success Platform

About the Team
Every time a Netflix member gets help, there's a good chance our tools made it happen.
We build and scale the platforms behind Netflix's Customer Success ecosystem - from CRM and contact center systems to CMS and agent-facing tools.
Our mission is to make it effortless for agents to help people, while we modernize our stack and explore how automation and AI can make that experience even smarter and more efficient.
What you will do
• Design and build scalable applications behind Netflix's customer service ecosystem.
• Work across backend and frontend tasks to deliver fast, reliable, and intuitive tools for our customer support agents and operation teams.
• Collaborate with designers, product, and vendors on new platform capabilities.
• Try out new ideas around automation and GenAI to make support smarter, and more efficient.
We would love to work with you if you:
• Have experience working with Java, C++, Go, Node.js, or a similar backend language.
• Feel comfortable building frontends with React and TypeScript (or JavaScript).
• Enjoy designing and consuming APIs (REST, GraphQL, or gRPC).
• Know your way around databases and care about data design.
• Value clean design, observability, and maintainability over ''just shipping.''
• Are curious, open to learning, and like to share what you discover.
Nice-to-have skills:
• Experience in the customer support domain - you understand the tools that help people help others.
• Exposure to Generative AI at the application level.
• Familiarity with SLOs, SRE practices, and modern observability platforms.
• A track record of advocating for reliability and operational excellence.
• Experience building developer tooling or delivery automation that makes others more productive.
• A background in self-service platform design or internal developer experience.
• A good grasp of UX fundamentals and empathy for the user's workflow.
• The ability to collaborate with designers - or move forward independently using component libraries and good taste.
• Experience with distributed systems or cloud deployments (especially AWS multi-region setups).
Why You'll Love It Here:
• We work on a platform that impacts hundreds of millions of customers.
• Partner with high caliber engineers who care about simplicity and quality.
• Our roadmap includes generative AI, self-service automation, and new tools that redefine how customer support operates at scale, and aims to provide the best support experience in the industry.
• Our culture is unique, and we live by our values, so it's worth learning more about Netflix culture.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job is open for no less than 7 days and will be removed when the position is filled.

Jobcode: Reference SBJ-6kb7x0-216-73-216-156-42 in your application.