Engineer Manager - Productivity and Experience Engineering

Job Description

The Productivity and Experience Engineering organization empowers Netflix through innovative technology solutions that drive employee productivity, develop tooling for empowering business users with data management, and elevate the Customer Support experience. By delivering robust products, establishing a unified and trustworthy business data infrastructure, and providing industry-leading support tools and integrations, we enable informed decision-making, operational excellence, and exceptional customer service for all Netflix users.
We seek an Engineering Manager to help lead the PXE's new engineering team in Warsaw and to grow it through the next set of innovations in the customer service space. We are in the midst of transforming our technology ecosystem from one that is composed mostly of legacy, home-grown applications to one that leverages vendor solutions in certain areas while still adding first-party Netflix-specific value to meet the needs of our global, best-in-class Customer Service organization. This involves closely partnering with Product, Design, CS Ops and our third party vendors to ensure a seamless and smooth rollout of Netflix's business verticals. You will also be instrumental in managing and mitigating technical challenges that arise from the ever-increasing volume and complexity of our global customer support.
This leadership position is ideal for individuals who are passionate about mentoring and developing diverse talent, building high-performing teams, and applying engineering principles to enhance productivity. As a key engineering leader within the Productivity and Experience Engineering organization, you will play a pivotal role in shaping the evolving Customer Service landscape by driving innovation, automation, and strategic partnerships with third-party vendors. If you're inspired by these opportunities, we encourage you to bring your unique experiences and perspectives to help enrich our team's culture and diversity.
What will you do?
• Provide technical vision and strategy for building platforms that scale for the growing needs of the customer service ecosystem.
• Build strong relationships across business, data science, analytics, and engineering partners
• Balance immediate stakeholder needs vs longer-term vision
• Support your team by helping them understand priorities, drive down ambiguity by bringing focus, provide context, and empower them to bring their best and create impact.
• Coach and lead a dream team of UI, backend, and full-stack engineers to execute a shared vision between engineering, product, and customer service partners.
• Participate in architecture decisions for technology innovation and be a thought partner/sounding board for your team, stakeholders, and partners.
• Grow and mentor this team through thoughtful observation and courageous, honest feedback
About you
• You are an experienced engineering manager with hiring and leading high-caliber, full-stack teams with diverse technical strengths
• Mentorship / Guidance: You have a proven track record of managing a large successful team. You know that the most important part of your job is setting the team up for success. Through mentoring, teaching, and reviewing, you help other engineers make sound architectural decisions, improve their code quality, and get out of their comfort zone.
• Execution: You care tremendously about execution and feature velocity. You hold yourself personally accountable, jumping in and taking ownership of problems that might not even be in your team's scope.
• Hiring know-how: You're a thoughtful interviewer who constantly raises the bar for excellence. You believe that what seems amazing one day becomes the norm the next day, and that each new hire should significantly improve the team.
• Are Detail Oriented: You have a knack for solving customer service problems and are thinking about ways to improve it through higher engineering efficiency.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Jobcode: Reference SBJ-neenz3-216-73-216-18-42 in your application.