Director, Technical Merchandising

Job Description

Netflix is one of the world's leading entertainment services with over 247 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We are looking for a Product leader to join a newly established Merchandising team.

The Technical Merchandising team members are the guardians of our merchandising capabilities. They are responsible for having a deep understanding of our product and merchandising techniques, how they work, and how we develop and optimize them over time to scale and support our business. We expect this team to work in close partnership with Product Management and require technical depth and expertise. You should be comfortable at the hub of a fast-paced innovative environment. This is an opportunity to build a team and their output from the ground up.

In this role, you will:
• Be responsible for ensuring that our merchandising techniques (and related technical approach) are aligned with consumer expectations, developing turn-key merchandising capabilities, and establishing efficient and effective execution for merchandising programs
• Build and lead a team of Technical Merchandisers and Merchandising Operations, based in the US
• Set the vision for the team, define annual objectives, key results and roadmaps
• Be accountable for your team achieving key results and setting up the appropriate recurring review processes to ensure your team is on track
• Ensure obstacles to launching key projects are addressed for your team. You will elevate opportunities and challenges with solutions to improve efficient and effective output, as needed
• Work closely as 'one team' with your Merchandising peers and build strong partnerships across Consumer and Studio Product Management, including leadership
• Be responsible for your team's development and growth
• Be willing to roll up your sleeves and lead and execute on key projects

Team Responsibiltiies:
• Lead the vision and requirements for merchandising configurations and capabilities - working across Consumer and Studio Product management to integrate merchandising requirements into overall core roadmaps and partner on their development.
• Once vision and requirements are developed, work with Performance managers to integrate experimentation frameworks and performance evaluation. Ensure broader team adopts the capabilities and deeply understands the requirements to utilize.
• Own and champion merchandising guidelines and principles and when/how merchandising modules are used. Your team will be responsible for ensuring that the guidelines and principles are maintained.
• Understand the technical capabilities and limitations of our product and use this knowledge to determine how we best support business needs. Be a central point of contact for all tasks related to merchandising capabilities.
• Have a deep understanding of personalization as it relates to content recommendations and merchandising and their intersection with consumer expectations. Your team will partner closely with Personalization teams on how to evolve relevant recommendation systems based on consumer needs and merchandising goals.
• Be responsible for overall program prioritization, execution, and tracking - build the relevant processes and ensure adoption of them across Merchandising team
• Collaborate with a team of stunning colleagues across product management, consumer insights, data science to develop great merchandising experiences

Qualifications:
• 10+ years of experience in merchandising development and operations within an app - either in product or in a support function; must have people management experience and ideally built out a similar team from its foundation
• Required to grasp technical concepts quickly - including how products 'work' (technical stack), how to innovate and develop new opportunities
• Must have experience in developing scaled merchandising modules for products
• Experience in merchandising performance management a plus
• Experience in understanding recommendation systems a plus
• Experience in developing self-service tooling a plus
• Strategic, analytical thinker with a strong customer-focused mindset
• Must have experience directly managing a team
• Excellent written (memos and presentations) and verbal communication skills; timely communication
• Highly motivated self-starter with the ability to work independently and drive alignment amid ambiguity
• Ability to build strong relationships with stakeholders and effectively influence and contribute with concrete recommendations/next steps, across both regional and global teams
• Comfortable applying a combination of qualitative and quantitative methods to define success
• Insatiable curiosity to learn new domains, keep up with industry innovation, and constantly ask 'why'
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $320,000 - $800,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment. Learn more here.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Jobcode: Reference SBJ-rnnyyk-18-118-1-158-42 in your application.