Director, Talent Experience & Operations

Job Description

Netflix is one of the world's leading entertainment services with 233 million paid memberships in over 190 countries enjoying TV series, films, and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plan at any time.

We are at a very exciting stage of evolution at Netflix, especially in EMEA. With the growth in employee population, lines of business, geo-diversity, and heterogeneity of employee backgrounds, it is imperative that the Talent function evolves accordingly to shape and support this progress. One of the most critical elements of this evolution is the foundational platform upon which we can scale a personalized and inclusive end-to-end employee experience.

The Role

The Director of Talent Experience Operations (TEO) for EMEA will help build and manage this platform that consists of operations teams for candidate / employee experiences, services such as Benefits, Mobility and Contingent Talent, and enablement functions like Analytics and Technology. As a member of both the EMEA Talent Leadership team and the Global TEO Leadership team, this leader will play a critical role in influencing the overall effectiveness of all our current and future offerings.

The role is based in Amsterdam (HQ Netflix EMEA).

Key Responsibilities
• Deeply understand our holistic organizational context / needs, and shape the vision, priorities, delivery, and team composition of TEO in EMEA and across the globe.
• Equip the team to design and deliver offerings that have clarity of purpose, are simple to execute, and constantly add value to the employee experience at Netflix.
• Leverage Talent Analytics to partner with, empower, and enable Talent and Organizational Leaders to frame, diagnose, and address high-priority business problems.
• Partner with cross-functional teams within and beyond the Talent function to optimize all foundational experiences for candidates / employees, thereby keeping them effective and productive in driving the mission and business objectives.
• Continually improve the user experience and operational effectiveness by using levers such as user-centered design thinking, automation, offshoring, outsourcing, etc.
• Go beyond your domain expertise and establish yourself as an organizational leader, who is additive to our culture and an invaluable member of this community. Serve as an example to your team and partners to do the same.

Skills and Experience
• A leader and influencer, with strong business acumen, a vast suite of operations management skills, and expertise in solving complex problems with high user-centricity.
• A strong systems thinker, with an ability to prioritize effectively and build sustainable solutions from the ground up versus getting distracted by the shiny object syndrome.
• Skilled at operating in a complex, cross-functional, geo-distributed organization where your team needs to collaborate and integrate with other teams across many disciplines.
• Experience in designing and managing shared services for stakeholders across multiple geographies.
• Enthusiastic about Netflix's culture.
Our culture is unique and
• Proficiency in English and other European languages would be valued.

Jobcode: Reference SBJ-rb2026-3-135-213-214-42 in your application.