Creative Production Operations, Launch Manager - South

Job Description

Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

At Netflix, we launch a high volume of titles regularly to meet the entertainment needs of our growing member base. The scale and quality at which we launch titles is paramount to our success in bringing these stories to the right audience at the right time. The Launch Management team ensures that we launch our regional portfolio of titles at the highest quality and in the most efficient way possible to maximize member joy.

The Launch Manager role is unique as its scope requires a deep understanding of our product behavior and a mindset that is equally precise on local execution as it is on strategic judgment calls. The LM's role is to optimize the content and product strategy, and we do this via effective management of our highest impact areas, leading cross-functional and partner teams alignment on a portfolio level, and being part of initiatives on innovating and productizing new product experiences. Thorough knowledge of the local and vertical strategies,connecting business nuances with content and member experiences, and technical troubleshooting paired with strong partnership investment with stakeholders will be critical to our success.

You will be part of a larger Creative Production Operations team that will innovate approaches to tooling, vendors and quality to develop scalable solutions and measurements for the quality of our launches so that we can work smarter and increase efficiency. This role is based in Seoul and focused on supporting the Korea content slate.

The Korea content slate plays an important role in Netflix both in terms of members' experiences and business. You will contribute to launch & travel Korea content slate to the Netflix members around the globe.

In this role, you will:
• Own a portfolio of titles within a given region or vertical. While multiple teams (internal or external) get involved at different times along the launch journey for deliverables, you will be overseeing the quality of the launch within your local region or market.
• Be an expert of the Netflix product and advise our stakeholders on means to improve how members interact with the title on the Netflix platform.
• Maintain the quality of the launch and mitigate risk to launch by being proactive, exercising sound judgment, and informing and influencing stakeholders.
• Own E2E launching a portfolio of titles including pre-promotion, preparation, launching, post analysis and troubleshooting where necessary.
• Partner with internal and external teams and serve as the primary point of contact on strategic operational matters for the title.
• Be a sparring thought partner to the Content team through product & member-focused insights & strategy.
• Constantly evaluate our workflows with the intention of improving our efficiency and effectiveness in launching titles.
• Troubleshoot urgent issues cross-functionally and jump in operationally as needed, in service of the member experience.

The ideal candidate has:
• Korean and English fluency - written and spoken, with one additional language proficiency preferred.
• Excellent communication skills - written and verbal.
• Mid-to senior-level product management experience in a product-centric environment.
• An analytical mindset and a bias towards solving for scale.
• A passion for operations and a thirst to do more with less, to work smarter not harder.
• Own a portfolio of titles within a given region or vertical. While multiple teams (internal or external) get involved at different times along the launch journey for deliverables, you will be overseeing the quality of the launch within your local region or market.
• Be an expert of the Netflix product and advise our stakeholders on means to improve how members interact with the title on the Netflix platform.
• Maintain the quality of the launch and mitigate risk to launch by being proactive, exercising sound judgment, and informing and influencing stakeholders.
• Partner with internal and external teams and serve as the primary point of contact on strategic operational matters for the title.
• Constantly evaluate our workflows with the intention of improving our efficiency and effectiveness in launching titles.
• Troubleshoot urgent issues cross-functionally and jump in operationally as needed, in service of the member experience The ability to exemplify the Netflix culture and values.

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.

넷플릭스는 다양한 경험과 생각을 가진 구성원이 모였을 때 최고의 성과를 내는 팀을 만들어 갈 수 있다고 믿고 있습니다. 다양성과 포용성은 우리가 지향하는 기업 문화의 핵심 중 하나이며, 이것의 궁극적인 목적은 모든 직원이 역량을 마음껏 발휘하고 성장하며 기여할 수 있도록 환경을 조성하는 것입니다. 인재를 선별하는 과정은 이러한 목적을 달성하는 데 매우 중요합니다. 이에 따라 넷플릭스는 성별, 인종, 피부색, 국적, 종교, 성적 지향, 나이, 결혼 여부 등 모든 개인적인 배경과 상관없이 모두에게 평등한 기회를 보장하며, 공정한 과정을 통해 채용을 진행하고 있습니다.

장애인 및 국가보훈 대상자는 관련 법령에 따라 우대합니다.

Jobcode: Reference SBJ-gp7e3x-3-143-111-52-42 in your application.