Training Manager

Job Description

Responsibilities

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our two groups: Youth & Recreational Sports and Golf.  

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; and GoMotion, sports and fitness business software solutions.  

At NBC Sports Next, we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.  

NBC Sports Next includes two groups. This role is part of our Youth & Recreational Sports group.

Youth & Recreational Sports is comprised of technology platforms, such as SportsEngine, SportsEngine Motion, TourneyMachine, and TeamUnify that enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.

Come join us as we work together as one team to innovate and deliver what's Next. 

Job Description

The Training Manager will lead a team of Training Specialists across our Youth & Recreational Sports (YRS) and Golf technology platforms enabling and onboarding internal NBC Sports Next teams. To be successful, the Training Manager will manage L&D program creation, rollout, and evaluate effectiveness. The Training Manager should have experience creating curriculums and conducting training activities using various tools.

Job Duties
• Manage a team of Training Specialists – provide professional development and guidance.
• Track overall training effectiveness with KPIs, Metrics, and ROI.
• Assign training requests to team members and provide QA review.
• Keep track of project timelines, rollouts, and evaluation.
• Training new hires on our proprietary technology and third-party tools used internally.
• Identify trouble spots for the teams we serve to conduct refresher training and aid in the refinement of the curriculum.
• Collaborate with the Technology, Marketing, Customer Support, and Sales teams to provide education on all new features.
• Create curriculum and curriculum-based assessments to gauge learner progress.
• Collaborate with HR and the Content team to standardize tools and resources and share content when appropriate.
• Other duties as assigned.

Qualifications

Basic Qualifications
• 3+ years' experience in technology, customer support, corporate training, or education.
• Experience in writing procedural help documents and/or creating curriculums
• 1+ years' experience in people management
• Ability to rapidly learn our software and demonstrate competence with new technologies/software applications
• High energy and engaging personality with patience for all levels of technology users required
• Prominent communication and presentation skills, in both writing and speaking to any size audience

Desired Qualifications
• Experience with training quantitative reporting
• Degree in education, or previous experience in creating curriculums
• Enthusiastic about inter-departmental collaboration
• Ability to identify and adapt to diversified learning styles
• Analytical problem-solving skills and desire to learn new technologies
• Comfortable in working autonomously and a natural self-starter

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

Jobcode: Reference SBJ-gw38k2-3-148-180-219-42 in your application.