SVP, Consumer Insights

Job Description

Responsibilities

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Position:

We are looking for an SVP to lead initiatives and manage teams that allow us to impact the business in a variety of ways across NBCE and Peacock.

This role also puts you at the heart of Peacock, NBCUniversal, Fandango and Rotten Tomatoes – a suite of brands that together offer a one-stop shop for fantastic content, storytelling, sports, movie tickets, reviews and more.

The successful candidate will have a proven track record in the following:
• marriage of analytics and insights;
• leading core initiatives in large organizations;
• using insights at the core of decision-making processes;
• bringing actionable insights into the right rooms;
• having influence and impact with stakeholders;
• bringing analytics and insights functions together in active projects;
• mentoring and coaching senior researchers as they develop in their own careers.

As such, this role also requires expertise in navigating both partner and stakeholder relationships as well as managing teams with researchers at different levels of experience.

Responsibilities:

Goals
• Understand the business and the goals of the different businesses across the company.
• Help to shape and guide goals with insights, as the understanding and the work evolves.

Partnerships
• Collaborate closely with leaders in other functions (Performance + Analytics, Content, Distribution, Product).
• Be a part of developing and delivering the team's purpose, contribution, and fit within the business

Team
• Mentor and coach more experienced researchers, guide and influence high-quality and actionable insights.
• Identify opportunities for the insights team to do their best work

Elevate the work
• Help teach the team and stakeholders how to shift the way they work where necessary.
• Find efficiencies in the approach to work and ensure that the teams work on the key questions that will grow and support the business the most.

Qualifications

Basic Qualifications:
• Minimum 15 years of experience in research and at least 5yrs in a senior leadership role.
• Experience in the entertainment and / or streaming areas. Experience in subscription, or direct-to-consumer industries also great.
• Experience conducting and managing across different research methodologies
• Highly analytical, deep operational knowledge and expertise in customer insights
• Experience in analytics, and running an analytics function strongly preferred
• Experience building and setting research strategy that connects with business strategy
• Track record of translating research into business impact
• Experience working with a variety of cross-functional peers and stakeholders
• Strategic thinker who takes an action-oriented, forward-looking approach to consumer insights with a keen ability to listen to the voice of the consumer and derive conclusions and recommendations from raw data
• Ability to be nimble, reactive, and adaptive in real time

Desired Characteristics:
• Excellent written and verbal communication skills
• Excellent communications skills
• Attention to detail and a focus on excellence
• A strong problem-solving and analytical mindset combined with excellent critical thinking skills.
• Demonstrated ability to identify and resolve both people and process related issues.
• Experience coaching, leading and building teams over time through hiring, growing, and retaining high-performing researchers.

Additional Requirements:

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $275,000-$300,000 (bonus and long-term incentive eligible).

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants

and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation,

marital status, pregnancy, veteran status, membership in the uniformed services,

genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories,
or arrest or conviction records, in a manner consistent with relevant legal

requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring
Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the

right to request a reasonable accommodation if you are unable or limited in your

ability to use or access nbcunicareers.com as a result of your disability. You can

request reasonable accommodations by emailing [email protected].

Jobcode: Reference SBJ-gp232x-216-73-216-149-42 in your application.