Supervisor Vip Experience

Job Description

Responsibilities

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world's most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it's on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It's our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Summary

This role has responsibility to Partner with the VIP Management Team to supervise the day-to-day operations of the VIP Experience tour, with an emphasis on VIP Reception Operations.

Responsibilities
• Responsible for supervising hourly employees, enforcing department policies and procedures, offering consistent and timely feedback to employees, and ensuring effective communication between management and staff.
• Assist Management Team in providing work direction to hourly staff, delegate duties, provide coaching, explain how duties are performed and communicate clear and concise expectations.
• Respond to and investigate employee concerns and address accordingly.
• Understand and uphold the B-192 collection bargaining agreement.
• Reward and recognize employees for above and beyond work performance and build on their strengths.
• Encourage employee development and participate in employee interviews as needed.
• Review and approve all hourly staff time and attendance forms for accuracy.
• Review daily department logs and reports.
• Maintain VIP Guide scheduling & partner with Guide Scheduler
• Assist with Guest Recovery
• Assist Management Team with all aspects of Annual Training Program and Evaluation Process, with direct responsibility for training and development of VIP Reception staff
• Provide Area Management coverage as needed.
• Primary responsibility for monitoring reservations in Galaxy Ticketing Point of Sale system
• Perform other duties as assigned.

Qualifications
• High school education required
• Minimum 2 years of operations experience in studio tour, theme park or hospitality industry, including experience in guest service.
• Must be available to work on weekends, holidays and nights as required
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Desired Characteristics
• Two or four year college degree preferred, or equivalent work experiences required
• Minimum 1 year experience working in USH VIP Department preferred
• Excellent written and oral communication skills to effectively communicate with all levels of the organization
• Thorough knowledge of MS Excel, Word, Google Docs
• Experience working in a union environment
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $52,000 - $58,240

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

Jobcode: Reference SBJ-re3qp7-18-217-45-29-42 in your application.