Full Time Job

Sr. Manager, Collections and Partnerships


New York, NY 05-08-2024
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  • Paid
  • Full Time
  • Senior (5-10 years) Experience
Job Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Role Purpose:

The Global Customer Financial Operations is a hybrid shared services organization that oversees the global order-to-cash functions for the NBCUniversal Media LLC company, which include Ad Sales, TV Distribution, Universal Pictures International, Universal Products & Experiences, and many other major divisions. The mission of GCFO is to facilitate sales, accelerate cash flow, mitigate risk, and provide customer service excellence.

The Senior Manager, Collections and Partnerships is the lead customer liaison on behalf of GCFO with both external advertising agencies or clients-direct and internal Sales leadership and manages a large and diverse accounts receivable portfolio with a client-focus mindset on achieving optimal customer on-boarding experience, credit evaluation, collections, and dispute management. This role is responsible for performing complex credit evaluations and decisioning on new and existing customers.

The successful candidate will have strong relationship building skills with the ability to negotiate and persuade, when necessary, has the ability to work independently as well as part of a large global team. In addition, this candidate will have a team-first mindset, with a desire to ensure alignment with your cross-functional colleagues, and a natural curiosity to getting answers to questions, especially through data analysis.

• Manage and drive performance of up to two Global Customer Financial Operations Managers.
• This role is accountable for ensuring the integrity of active customer master data and compliance of AML/KYC policies.
• Identify, recommend and support optimization efforts through continuous improvements and technology enabled solutions (e.g. RPA).
• Perform due diligence to ensure compliance to NBCU's liability, billing, or payment terms. Facilitate sales through creative and collaborative solutioning with Sales and Legal.
• Grow customer relationships externally and internally with all levels of inter-dependent order-to-cash teams.
• Perform data analytics and present key business insights to influence customer and sales leadership on process improvements to effect efficiencies and provide better customer experience.
• Align with Sales Partnership teams in developing plans to effectively resolve collection matters or in defense of special credit terms while preserving customer relationship.
• Develop collections strategy leveraging predictive analytics, credit risks scores, and historical data to proactively achieve optimal collections on vast portfolio.
• Prepare monthly cash forecasts and variance analysis.
• Obtain customer payment commitments and identify root cause of issue impeding collections.
• Timely resolve complex disputes with cross-functional teams.
• Provide exceptional customer service and timeliness when addressing inquiries.
• Lead BPO in researching and resolving cash application queries and reconciling cash-in-advance accounts.
• Serve, when needed, as a lead in meetings.
• Contribute to the department through thought-leadership; be an active participant in internal education and opportunities to improve process and/or system efficiencies.


Basic Requirements:
• Bachelor's degree in Accounting, Finance, Business Administration, or related field
• Minimum 8 years credit and collections experience, preferably media industry and/or shared services model
• Strong expertise in evaluating complex credit profiles, scores, and financials and providing defensible credit decisions
• Demonstrated experience in business process management and re-engineering, if possible
• Advanced Excel skills with experience and comfortability with mining data and analysis
• Thorough Knowledge of information technology tools for a high transaction environment (e.g. RPA, BOTs)
• Flexible and proactive in taking on assignments and responsibilities and willingness to learn
• Extensive knowledge of key performance indicators in order-to-cash processes
• Strong experience in customer-centric role, building relationships both internally and externally
• Proven capacity to sift through complex AR and risk data, perform analysis, and identify relevant and meaningful insights
• Demonstrated process improvement experience in order-to-cash
• Knowledge of bankruptcy law and proactive measures in credit and collections management to avert bad debt and preference claim
• Exceptional written and verbal communication skills

Desired Characteristics:
• Highly resourceful with the ability to problem solve issues that may arise
• An ability to quickly build relationships with a variety of stakeholders, both internal and external
• Strong desire to promote a positive culture
• Proficient with ERP systems, SAP preferred, and Salesforce
• PowerPoint, a plus
• Strong organizational skills

Additional Requirements:
• Must be willing to work in New York, NY.
• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000 - $135,000 (bonus eligible).

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing [email protected].

Jobcode: Reference SBJ-gp3979-3-215-186-30-42 in your application.

Salary Details
Salary Range: $100,000 to $135,000 Per Year ($ USD)