Responsible for technical design, development, support and operations of an efficient, scalable, and extensible Marketing technology ('MarTech') campaign management platform and guest data environment. Hands-on Unica Interact experience required. Implement effective solutions from the ground up and investigate anomalies in a mature running system. Work with business, analysts, architecture, and product owners to develop solutions that will optimize marketing processes, marketing campaigns, and the overall guest experiences. Perform all software and server upgrades and patching partnering with the necessary Infrastructure, IT Security, and other teams as needed
Implement system enhancements for prioritized campaign management environment work efforts partnering with the business to ensure they meet the specified requirements.
Implement critical and non-critical system fixes for the campaign management environment. Ensuring root cause resolution to identified problems. Monitor and support the campaign management environment and processes in order to meet the daily SLA.
Recommend and develop efficient and effective solutions for challenging problems for medium to large work efforts of medium to high complexity. Translate business requirements into solutions.
Support Release and Change Management processes along with other UPT Compliance initiatives. Work effectively with Technology Operations/Infrastructure teams to ensure continued operations and maintenance of the Marketing data platform.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.
Proven technical expertise with HCL's Unica Campaign and Interact campaign management platform.
Experience with enhancements/development and support for the HCL Unica Campaign and Interact platform. Requires ''hands-on'' HCL Unica Campaign / Interact knowledge and skills in order to support these applications that run the business campaigns and personalized offers.
Able to support campaign outbound technologies as well like Acoustic, Salesforce etc. and how these work in conjunction with HCL's Unica Campaign and Interact.
Able to manage and support the guest data that is stored within HCL Unica Campaign / Interact environments as well as gathered and captured outside the these applications in separate databases when related processes run (i.e. campaign response data).
Experience with one or more databases/data technologies like DB2, SQL Server, Snowflake. Able to write and ready complex SQL, stored procedures and leverage backend databases. Should be able to triage database performance issues with SQL being sent to the database. Able to read and explain plans, and understand the complexity.
Able to perform software and server patching and upgrades.
Familiarity with API's and MicoServices (Node JS) helpful to be able to assist with integrations built into the Web/Mobile platforms. This is a plus if able to work these technologies and build, read or enhance the integrations.
Able to work with Cloud technologies like AWS, Azure etc.
Participate in an on-call rotation and available to work off-hours, holidays and weekends.
Must be able to partner with other teams and developers effectively.
Strong knowledge of systems development and project management Agile methodologies/processes.
Demonstrated ability to produce high quality technical documentation.
Able to quickly meet changing business requirements.
Able to complete work items, validate the results and present deliverable to the business for review with minimal to no defects.
Able to understand and interpret Entity-Relationship, logical and physical data models.
Work with change management processes to ensure smooth migration between dev, QA and production environments.
Monitor and maintain all the system processes.
Ensure system issues are resolved in a timely manner.
Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex system issues.
Must be able to utilize and effectively communicate functional and technical components of an initiative to applicable parties both verbally and through documentation.
Coordinate the necessary operations documentation and standards required for compliance and identified best practices.
Problem and Change Management ITIL ServiceNow toolset in tracking and providing status on support work activities.
Attention to detail, good analytical and problem solving skills and critical thinking.
Self-starter/motivator with a proactive, agile and strategic mindset. Able to work independently.
Provide work estimates on break-fixes and enhancements.
Facilitate and lead meetings with end users to discuss issues and open work items.
Keeps management, team members and business stakeholders informed of critical issues, status, changes, etc.
Willingness to learn new technologies, tools, and approaches to problem-solving.
Jobcode: Reference SBJ-g399o4-3-87-33-97-42 in your application.