Manager, Tools Governance

Job Description

NBCUniversal is one of the world's leading media and entertainment companies.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description
The US GST team is seeking a strategic and technically adept Manager, Tools Governance to lead the governance and optimization of tools supporting our streaming operations functions. This role will drive business and product development initiatives, ensure alignment with Agile methodologies, and oversee testing, user engagement, and change management processes to maximize product success and adoption.

Primary Responsibilities
• Business & Product Development
• Partner with stakeholders to define tool strategy aligned with business goals.
• Lead cross-functional initiatives to evaluate, select, and implement new tools.
• Agile Methodology Mastery
• Champion Agile practices across engineering and product teams.
• Ensure tools support Agile workflows, sprint planning, and backlog management.
• End-to-End Testing Oversight
• Establish governance standards for testing tools and frameworks.
• Collaborate with QA and DevOps teams to ensure robust testing coverage.
• Product Focus Groups
• Organize and facilitate focus groups to gather feedback on tool usability and effectiveness.
• Translate insights into actionable improvements and roadmap priorities.
• Product Success & Acceptance
• Define success metrics and acceptance criteria for tool deployments.
• Monitor performance and adoption, driving continuous improvement.
• Change Management
• Develop and execute change management strategies for tool rollouts and upgrades.
• Communicate changes effectively across impacted teams and ensure smooth transitions.
• User Engagement Studies
• Conduct user research and engagement studies to assess satisfaction and identify pain points.
• Use findings to inform tool enhancements and training programs.
Qualifications
Qualifications
• Minimum three (3) years' experience in product governance, systems engineering, or enterprise tooling.
• Strong understanding of Agile methodologies and enterprise testing practices.
• Excellent communication and stakeholder management skills.
• Experience with change management and user research techniques.
• Ability to lead cross-functional teams and drive consensus.
• Excellent interpersonal skills.
• Ability to prepare and present written and oral communications of complex technical nature
• Ability to escalate critical application issues calmly, quickly and efficiently in order to minimize disruptions and ability to work around failures to mitigate interruptions to Live productions
• Familiar with project management software and methodologies (Jira, Confluence, Airtable)
Eligibility Requirements:
• Willingness to travel and work overtime, and on weekends with short notice
• Must be willing to work in Stamford, CT
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older
• Strong organizational skills
• Proficiency with AUTOCAD, MS Office Suite, Windows, Linux, Mac OS and Cloud solutions (i.e, AWS, GCP)
• Development or demonstrable both hardware and software troubleshooting experience
• It is the policy of NBCUniversal and NBCUniversal' s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

Jobcode: Reference SBJ-5b94b3-216-73-216-0-42 in your application.