Director, Creative Operations

Job Description

Responsibilities

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Universal Products & Experiences Overview:

Universal Products & Experiences (UP&E) globally drives the expansion and elevation of NBCUniversal's iconic collection of brands, intellectual properties, characters, and stories based on the company's extensive portfolio of properties created by Universal Pictures, Illumination, DreamWorks Animation and NBCUniversal Television and Streaming. The division executes this through innovative physical and digital products, engaging retail and product experiences across our expansive global theme park destinations (for both owned and 3rd party IP), location-based venues, e-commerce product platforms, and retailers around the world. Along with global brand strategy and creative, UP&E's three lines of business include Consumer Products, Games and Digital Platforms, as well as Theme Parks Products & Retail. UP&E is a division of Universal Parks & Resorts, part of NBCUniversal, a subsidiary of Comcast Corporation. https://www.universalproductsexperiences.com/

Universal Products & Experiences is committed to attracting and retaining a diverse workforce of the highest caliber. We are committed to fostering equitable and inclusive environments that honor the experiences, perspectives, and uniqueness of each colleague.

It is the policy of NBCUniversal and NBCUniversal's affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by applicable law.

Job Description

Summary:

Universal Products & Experiences Franchise Management team drives the global vision and strategic development and execution of our franchise strategy and marketing plans to cultivate brand growth and drive revenue throughout the franchise ecosystem.

We are a team of makers, thinkers, leaders and rebels whose passion is to ignite ideas every day, in a culture that celebrates creativity, fresh thinking, executional excellence and each other.

The Director, Creative Operations will be a master of their craft with experience leading global creative operations teams to elevate business units and brands. This role will guide, inspire and manage across the Live Action, Illumination and DreamWorks studios, as well as across our Parks IP, driving executional excellence for a range of creative tools (for both licensed and parks merchandise businesses). This leader will also drive for efficiency and effectiveness through audits of the team's workflows and processes and will implement new systems to drive for consistency. The position reports to the Senior Director, Creative & Product Operations.

Responsibilities include:
• Develops and implements operational strategies, tools and processes that guide the enterprise and ensures exceptional partnership and communication across UP&E's global businesses.
• Shapes best-in-class culture by promoting collaboration and problem-solving to drive for results
• Cultivates relationships with key internal and external leaders and partners to guide scope and scale of creative deliverables based on global financial targets
• Leads and manages creative operations team, providing guidance, support, and mentorship to ensure high performance and professional development
• Sets clear goals and objectives for the team, monitors progress, and provides regular feedback and performance evaluations. Identifies areas for improvement and implements strategies to enhance team performance
• Fosters a culture of continuous improvement, encouraging innovation, creativity, and efficiency within the team and the organization as a whole
• Connects with regional stakeholders to assess creative needs in international territories and provides solutions for development of regionally focused tools
• Understands studio structure and manages executive approval process for tools developed across all studios
• Manages ongoing creative shares for alignment across the global business
• Understands product development timelines and drives for delivery of required creative assets to meet business needs globally. Partners closely with product operations team.
• Develops and manages all department processes and tools and regularly reviews for increased efficiency and effectiveness
• Manages global creative budget, flexing as needed to ensure business needs are met
• Ensures creative alignment with annual franchise planning process, delivering core guides against bi-annual development calendar
• Owns and updates the Creative Deliverables Handbook for clearly defined scope and timelines
• Communicates creative deliverables timing across the organization on a regular cadence
• Audits creative tools, as required, to ensure needs of business are met globally
• Partners with Global Asset Production and Global Asset Management teams to manage final review process and on-time delivery of design guide assets
• Develops standard ways of working and best practices for tracking of all projects across the team
• Keeps security of assets top of mind and guides team on usage and distribution
• Contributes to the advancement and actualization of Universal's diversity, equity, and inclusion commitments
• Additional duties as needed to meet business needs

Qualifications

Qualifications/Requirements:
• 8+ years in operations or related field with 5+ years in leadership, including identifying and developing talent
• Strong MAC skills including highly proficient in Keynote. Microsoft Office including PowerPoint, Excel, Word. Proficient in project management software; knowledge of Workfront preferred.
• Knowledge of Acrobat, Photoshop, Illustrator preferred
• Prior experience working with ''C''-level executives
• Experience driving work product of cross-functional teams
• Experienced manager with demonstrated team leadership ability
• Effective communication, including speaking, writing and active listening as well as a professional presentation
• Ability to juggle long and short-term deadlines in a dynamic working environment
• Stays current with under

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Jobcode: Reference SBJ-rj42pe-216-73-216-149-42 in your application.