Analyst, Business Operations, Skyshowtime

Job Description

Responsibilities

Responsible for working on the day-to-day activities on the Business Operations team, with a primary focus on fulfillment of partnership promotions, marketing campaigns, and end-to-end delivery of discount offers, vouchers across four workstreams.

Responsibilities:
• Responsible for end-to-end delivery of offers, vouchers and general account operations across multiple workstreams i.e. Partnership Offers, Internal Giveaways
• Create promotional vouchers based on business requirements, data insights and consumer intelligence
• Hands-on development of campaigns including creation of offers within custom catalog (CATS) voucher codes within internal tooling system (VM), campaign flow builds, testing and tracking end-to-end via custom tooling (SIGMA)
• Assisting with Bulk tool operations management for large scale customer processes e.g. extension of offers, bulk cancellations, via internal tooling (CST)
• Work closely with the Manager to help define and deliver reporting requirements
• Manage stakeholder expectations and collaborate with several teams both inside and outside of Billing Operations
• Contribute to the attainment of departmental KPIs and objectives
• Develop, document, and ensure adherence to SLAs, processes, programs, naming conventions, and procedures to streamline Business Operations processes and delivery
• Closely monitor and analyze both voucher fulfillment throughout the campaign life cycle and performance trends between like campaigns and timeframes
• To develop a strong understanding of Partnerships and Marketing technology infrastructure, offers constructs, and market complexities and limitations

Qualifications
• Bachelor's Degree or Equivalent desirable but not essential
• 3 - 5 years relevant working experience
• Experience in Partnership or Marketing Operations strongly preferred
• Understanding of Campaign creation tools and systems strongly preferred
• Proven ability to prioritize multiple business requests
• Excellent interpersonal communication skills

Desired Characteristics:
• Self-motivated and well-organized with strong communication and documentation skills
• Can problem solve and think outside of the box
• Great collaboration and facilitation skills to develop strong working relationships and excel as a team player within the organization
• Detail oriented and proven success driving follow-through

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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Jobcode: Reference SBJ-gm3v3x-3-144-113-30-42 in your application.