Revenue Specialist, Business Services

Job Description

Responsibilities

NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

NBC Sports Next includes three groups. This role is part of our Golf group.

Golf fuses the team behind products and services like GolfNow, TeeOff and GolfPass, which better connects golfers and golf facilities around the world through innovative solutions like cloud-based golf course management and SmartPlay contactless technology and services that create optimum golfing experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

The Business Services Revenue Specialist will be responsible for the tactical execution of the suite of GolfNow PLUS services and offerings, and will work closely with their partners, team leaders, and Manager.

This position will be staffed by individuals pursuing a career in revenue management or account management. A Revenue Specialist will have the opportunity to learn and utilize technology tools such as revenue management systems (RMS), customer relationship management systems (CRM), distribution platforms, and booking engines. Additionally, they will engage with data and analytics, performance reports, business intelligence tools, and proprietary price optimization software. Persons with hospitality, customer service, client support, and account management backgrounds can excel in this role focused on client relationships, retention, and consultation. A Revenue Specialist is focused on driving optimal revenue performance for their clients, and this role will report into the Business Services Manager.

Job Duties
• Accountable for all aspects of relationship management of assigned accounts with the result of maximizing client satisfaction and product usage across all product and service lines
• Working with the GolfNow team to consult and close golf courses/resorts on compelling offers for GolfNow's suite of products
• Develop customer relationships that promote retention and alignment of client goals
• Drive adoption of our core products including Platform, Plus, Answers, Technology, Premium Marketing and ClubBuy
• Implement strategic business initiatives to expand the range of offerings for our GolfNow customers
• Working with Golf Course Partners to support and help develop plans to operate their daily business
• Perform frequent client reviews in of product and service consultations and demonstrations (some travel may be required)
• Review performance of distributions channels, recommend pricing and yield strategies to drive more rounds of golf and increase revenue

Qualifications

Basic Qualifications
• 2+ years of relevant work experience, or equivalent combination of education and golf specific or hospitality revenue management training, experience and/or certification (CRME).
• Orlando, FL based employment required, hybrid work environment
• Reliable with the ability of working in a demanding, fast-paced, deadline-driven environment without direct supervision
• Proven ability to build and maintain relationships with clients.
• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Proficient with Microsoft Excel and Microsoft 365 suite of software products

Additional Job Requirements
• Willingness to work overtime, and on weekends with short notice. It is essential the Revenue Specialist is willing and able to handle client emergencies outside of regular business hours, if needed.
• Must be willing to work in Orlando, FL.
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Desired Qualifications
• Bachelors degree in a related field is preferred
• Well-developed interpersonal skills: the ability to use influential listening and partner with a variety of client personalities.
• Enjoys sales and negotiation with an ability to handle objections.
• Enjoys working with people and finding win-win solutions.
• Computer literate and a lifelong learner
• General knowledge of revenue management technology and tools.
• Experience with reservation systems, CRM, and/or online distribution platforms
• Data literacy, analytics, storytelling, and visualization
• Client/Customer Service/Account Management Experience
• General Golf Operations Knowledge
• Golf Industry Experience
• Salesforce Experience
• Hotel/Airline/Sports Revenue Management experience a plus
• Certified Revenue Management Executive (CRME) Certification is a plus

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

Jobcode: Reference SBJ-robqq1-18-219-22-169-42 in your application.