Director, Activations

Job Description

Responsibilities
NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee-time marketplace, and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

This position will be responsible for managing activation specialists and leads within the GolfNow product activation teams. The Director of Activation will ensure the execution and quality of the teams' performance focusing on timely, efficient, and high-quality care on GolfNow's suite of technology and products. This role will report to the National Director of Activations.

Job Duties
• Recruit, hire, train, and coach a group of directors and specialists focusing on activation and customer support of GolfNow's suite of products
• Partner with leadership to define and execute strategies
• Establish clearly defined goals, objectives, responsibilities, competencies, and development plans for each member of the team
• Optimize time-to-value for clients and consistently maintain reasonable timelines
• Drive adoption of all products sold to courses, including Platform, Technology, Payments, Plus, Answers, Premium Marketing, etc.
• Initiate a quality program to certify a high-level of care is consistently being delivered, utilizing NPS as the primary driving metric
• Implement strategic business initiatives to expand the range of offerings for our GolfNow customers

Qualifications/Requirements
Qualifications
• Bachelor's degree in a related field, and at least 2 years of Sales & Marketing experience within an eCommerce-driven organization.
• Previous management experience of managing a team of 10 or greater
• Tech-savvy with the ability to communicate technical product features effectively and enthusiastically
• Exceptional communication skills
• Proficiency with Microsoft PowerPoint and Excel skills required
• Ability to travel extensively as needed
• Strong team player

Additional Job Requirements
• Willingness to travel and work overtime, and on weekends with short notice
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

Desired Characteristics

Desired Qualifications
• Knowledge of golf and tee times distribution preferred
• Previous experience with golf marketing/technology products strongly desired
• Proficiency in Salesforce strongly desired

Jobcode: Reference SBJ-r0mpmj-18-221-53-5-42 in your application.