Full Time Job

Customer Success Manager - Great Plains Region

NBC Sports

Orlando, FL 03-01-2023
  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

NBC Sports Next includes three groups. This role is part of our Golf group.

Golf fuses the team behind products and services like GolfNow, TeeOff and GolfPass, which better connects golfers and golf facilities around the world through innovative solutions like cloud-based golf course management and SmartPlay contactless technology and services that create optimum golfing experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

The Customer Success Manager is responsible for managing a portfolio of multiple existing accounts for a select territory with the purpose of maximizing client satisfaction, account retention, and increasing the adoption of GolfNow's suite of products and services. The Customer Success Manager will report into the Area Director.

Job Duties
• Accountable for all aspects of relationship management of assigned accounts with the result of maximizing client satisfaction and product usage across all product and service lines
• Working with the GolfNow team to consult and close golf courses/resorts on compelling offers for GolfNow's suite of products
• Develop customer relationships that promote retention and alignment of client goals
• Drive adoption of our core products including Platform, Plus, Answers, Technology, Premium Marketing and ClubBuy
• Implement strategic business initiatives to expand the range of offerings for our GolfNow customers
• Working with Golf Course Partners to support and help develop plans to operate their daily business
• Perform frequent client reviews in of product and service consultations and demonstrations (some travel may be required)
• Review performance of distributions channels, recommend pricing and yield strategies to drive more rounds of golf and increase revenue

• 2+ years of relevant work experience
• Ability to handle multiple projects simultaneously
• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Proven ability to build and maintain relationships with clients.

Desired Qualifications
• Bachelors degree in Advertising, Marketing, Business or related field
• Reliable with the ability to work in a professional office setting, remotely and independently without direct supervision in a demanding, fast-paced, deadline-driven environment
• Demonstrated experience adapting, learning new skill sets, and gaining an understanding of operational challenges
• Strong analytical and problem-solving skills.
• Exceptional time management, with prompt client response times
• Self-motivated and curious
• Strong team player
• E-Marketing experience preferred
• Client Management experience preferred
• Sales development and/or strategy experience is a plus
• Online distribution experience is a plus

Additional Job Requirements
• Willingness to travel and work overtime, and on weekends with short notice.
• Must be willing to work in Orlando, FL
• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

Jobcode: Reference SBJ-rzzv43-3-239-6-58-42 in your application.