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Full Time Job

Customer Platforms Analyst

NBC Sports

Belfast, United Kingdom 05-02-2024
 
  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description

Responsibilities

BRS Golf Ltd, a division of NBC SportsNext, is an innovative technology company that powers solutions for golfers and golf courses to better connect. At BRS Golf our course management software and services help our golf course partners increase their rounds and revenue and manage their business operations. GolfNow is the world's largest online tee time marketplace, used by over 3.5 million golfers worldwide.

From our award-winning international HQ offices in Belfast, we are driving forward and reshaping an entire industry, building innovative new web based and mobile products, and assisting golf course operators to manage profitable and sustainable businesses across the UK, EMEA and Australia.

We take pride in offering an exceptional team member experience with generous benefits and perks designed to offer financial security, support wellbeing and enhance work life balance. Learn more about working with BRS Golf via www.brsgolf.com/web/careers.

This is a great opportunity to advance your career and be a part of an exciting business with plans for significant future growth.

Job Description

In this role, you will play a crucial part in shaping the future of our customer platforms, namely GolfNow, GolfPass and GolfNow Compete. As a key member of our team, you'll be a key point of contact with the product and technology teams with the key aim to deliver a seamless experience for golfers, our golf course partners, internal teams and other stakeholders. Naturally you will have an inquisitive mind, self-drive learning and development, and will continually seek to understand platform processes and flows, in order to be the first point of contact for problem solving technical issues and driving continuous improvement.

Key Responsibilities:

Solution Development. Work closely with development teams to ideate, create and implement innovative solutions to platform challenges which align with user needs. Key focus areas will be:
• Building robust and scalable solutions to ensure a seamless experience for all users.
• Identifying and resolving complex technical issues to keep our platforms running smoothly.
• Taking the lead on payment systems to ensure a seamless checkout experience and reduce payment failures.
• Provide actionable recommendations to engineering and development teams based on thorough analysis of technical challenges and user feedback. Assist in the prioritisation and implementation of platform enhancements.
Optimize our D2C GolfPass Offering. Key focus areas will be:
• Payments: Analysis & investigation to ensure GolfPass members (current & prospective) have a seamless experience when renewing or joining into the program.
• Marketing: Collaborate with marketing to develop platform campaigns to increase conversion from free trial to paid, drive renewal and reactivation rates.
• Integrations: Align with teams on evolving the GolfPass offering by increasing touchpoints and integrations across our platforms.

Cross-functional Collaboration. Serve as a technical liaison between engineering, product management, customer support, and sales teams to ensure cohesive operation and alignment with strategic goals.

Analytics & Reporting. Utilise analytics tools to monitor platform performance before and after changes, reporting on improvements, challenges, and the impact on user experience and business metrics.

Knowledge Sharing & Advocacy. Share your knowledge by leading training sessions and building a comprehensive knowledge base. By becoming an advocate for our platform's features and capabilities, you will help ensure that all stakeholders have a thorough understanding of how to leverage our platform for maximum benefit, fostering an environment of continuous learning and improvement.

Data Usage. Foster a data 1st culture, helping to ensure the right data is collected and used throughout the ecosystem. Examples include:
• Usage of scores logged in Compete to present GolfPass videos to golfers.
• Using booking data to illustrate how GolfPass could benefit a golfer.
• Using data to inform system changes.

Qualifications

Candidates must be able to demonstrate:
• 3+ years of experience in platform analysis, technical support, or a similar role in a technical or engineering environment, with a proven track record of resolving complex technical issues.
• Exceptional problem-solving skills and the ability to work under pressure.
• Excellent communication skills, capable of effectively articulating technical concepts to both technical and non-technical stakeholders.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

Jobcode: Reference SBJ-g3z755-44-222-64-76-42 in your application.