Customer Onboarding Representative

Job Description

Responsibilities
NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.
At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

This position is part of our Youth & Recreational Sports division, specifically supporting our GoMotion & TeamUnify customers. Our Youth & Recreational Sports division is comprised of technology platforms, such as SportsEngine, GoMotion, TourneyMachine, and TeamUnify that enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, c ollect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.

Come join us as we work together as one team to innovate and deliver what's Next.
• Coordinate and drive the successful onboarding of new customers
• Balance 250 accounts and 75-100+ live opportunities at any given time
• Act as a single point of contact for all deliverables with the onboarding process
• Provide ongoing and effective communication of account status to manage customer expectations
• Ensure a positive, consistent customer experience and successful first year on the SportsEngine platform
• Serve as a new customer's liaison while coordinating the implementation of core product offerings
• Review onboarding tasks to ensure activation dates are being met
• Work collaboratively with other SportsEngine teams, specifically Sales, Support, Creative and Account Management during the onboarding process
• Establish clear ownership for onboarding tasks, ensure that team members have the tools needed, and provide timely feedback

Qualifications/Requirements
• Ability to coordinate 75-100+ onboarding opportunities concurrently
• 1+ years in a customer facing role
• Demonstrated ability to balance conflicting priorities, update and track onboarding tasks and progress for each opportunity

Desired Characteristics
• 1+ years of project management or account management experience a plus
• Demonstrable written and verbal communication skills
• Demonstrable attention to detail
• Commitment to ensuring on-time delivery and onboarding completion
• Proactively communicate onboarding status, issues and risks to Manager of Customer Success
• Strong interpersonal skills including collaboration with other internal teams
• Strong analytical, planning, and organizational skills with an ability to manage competing demands
• Strong knowledge and understanding of business needs
• Ability to establish/maintain a high level of team trust and confidence

Additional Job Requirements:

Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
Be fully vaccinated against COVID-19 at the commencement of employment or must undergo regular COVID-19 testing, if Company determines your job position requires accessing an NBCUniversal worksite
Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Jobcode: Reference SBJ-rjmzbe-216-73-216-82-42 in your application.