Coordinator, Partner Services

Job Description

Responsibilities

NBC Sports Next is where sports and technology intersect. We're a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; and GoMotion, sports and fitness business software solutions.

At NBC Sports Next we're fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.

Come join us as we work together as one team to innovate and deliver what's Next.

Reporting to the Partner Care Manager, this position will be responsible for training, supporting, and assisting the Inventory team in its daily operations. The Partner Services Support team is the primary operations and systems support for golf course partners. The position is based at headquarters in Orlando, FL.

Job Duties
• Partner Services is on the front line of our business, so you will provide top-tier service to all our platform's course partners.
• You will be responsible for taking inbound phone calls and emails from course partners throughout the United States and Canada. Our team provides inventory and marketing support to help ensure our partners are represented properly on GolfNow.com and on their own booking engine.
• This team environment relies heavily on communication and collaboration. We work together to help ensure excellent service is delivered to each of our course partners.
• We pride ourselves on our team's speed, accuracy, resourcefulness, and team culture.
• Our team constantly interacts with several other sales, support, and development teams to enhance processes and come up with new innovative solutions.
• Manage all internal request queues (Inventory Updates, Marketing requests, Promo Codes, Project Cases, etc.).
• Respond to inbound correspondence, both through email and by phone, from course partners related to the operations and administration of GolfNow on and as needed basis.
• Participate in outbound sales initiatives, lead generation and projects as they arise.
• Become an expert in use of GolfNow Central, GolfNow's management software that powers the tee time inventory and information provided on GolfNow.com.
• Consistently hit metrics defined by cases closed, accuracy, client surveys, leads generated and inbound/outbound calls.
• Conduct weekly Quality Assurance for other team members.

Qualifications

Basic Qualifications
• Detail-oriented self-starter with outstanding interpersonal skills both verbal and written
• Ability to handle multiple projects simultaneously
• Strong time management skills
• Strong communication skills
• Strong teamwork skills
• Strong computer/internet skills required (i.e. Excel, Google Docs)

Desired Qualifications
• Bachelor's degree preferred
• Familiarity with SalesForce.com desired
• Knowledge of golf preferred, with previous experience in golf and technology products strongly desired
• Advanced problem-solving and analytical skills a plus
• Business acumen or sales experience

Additional Job Requirements
• Willingness to work overtime, and on weekends, sometimes with short notice.
• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
• Must be willing to work in Orlando, FL office

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

Jobcode: Reference SBJ-re9xj0-18-118-166-98-42 in your application.