Client Services Specialist

Job Description

Responsibilities

Do you have a passion to protect kids? If so, we would love to talk to you! National Center for Safety Initiatives, LLC (NCSI), a SportsEngine company, part of NBC SportsNext, is seeking a full time Client Services Specialist.

NCSI is an exciting, growing company with the overarching mission of eradicating harm in organizations and communities by providing background screening and risk management tools. Our target client base is sport organizations who serve youth and other vulnerable populations. We are looking for people who are detail-oriented, reliable and who share our passion to protect.

This position requires working knowledge of all processing systems to effectively manage client and registrant inquiries and concerns in a timely, professional, and satisfactory manner. The position requires a keen attention to detail and working knowledge of platforms that support the collection of registrant information as well as various client support platforms and applications.

Job Duties
• Respond to inbound customer inquiries, issues and requests via email and phone with consistent, timely and accurate information.
• Responsible for amending processing instructions or system settings as required or requested by Clients.
• Assist Finance Team monthly to ensure proper billing for and collection of fees associated with background checks.
• Follow through with addressing and/or escalating technical platform issues brought to our attention from clients or applicants.
• Perform other related customer service duties as required and assigned by department lead or manager.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Qualifications

Basic Requirements
• 1+ year of experience in a customer focused/customer service environment

Desired Qualifications
• Experience using Tazworks, Intercom, SalesForce, Ring Central and remote support tools
• Demonstrate the ability to problem solve, troubleshoot, and provide creative solutions
• Demonstrate a sense of urgency and ownership thinking
• Demonstrate strong organizational, time management, and prioritization skills
• Excellent written & verbal communication skills
• Technical aptitude and ability to quickly learn new technology

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

Jobcode: Reference SBJ-rb2x2e-3-134-104-173-42 in your application.