Full Time Job

User Experience Researcher

NBC News

New York, NY 03-22-2021
  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description

This role is within the NBC News group and you should apply if you are analytical, detailed oriented and passionate about understanding consumers and how they engage across our digital platforms. Our team conducts primary research to support all phases of the product lifecycle – identifying opportunities, building products/solutions and tracking impact over time. Our goal is to assist our internal stakeholders including editorial, design, engineering, marketing, and strategy teams to make informed, user-centric decisions. The job reports to the Sr. Director of Insights.

Job Duties/Responsibilities
• Support the Insights team through the execution of primary research, including designing and executing surveys, user tests, moderated interviews, focus groups and more.
• Work across all phases of projects, from research planning, creation of research materials (e.g. discussion guides), taking notes during interviews, assisting in workshops, independently analyzing qualitative interviews and data, creating reports/summaries including video clips and decks.
• Take direction and prioritize various projects from multiple team members.
• Work independently as well as part of a larger team. Work cross-functionally with other teams including design, product management, analytics and others.
• Along with team members, represent the voice of users to stakeholders across teams.
• Collaborate with Digital Insights team members to improve processes where necessary.

• Minimum one-year professional experience conducting

consumer research.
• Degree in Psychology, Human Computer Interaction,

Human Factors, Marketing, or relevant experience.
• Ability to both design research (write questionnaires,

discussion guides), analyze results and build

decks/summary documents. You have experience across

all phases of the research lifecycle.
• Experience analyzing quantitative data and qualitative

research and weaving them together to tell a story. Our

goal is to tell a story through data, not just present

numbers and charts.
• Experience working with digital products such as mobile

and OTT apps.
• Proficient with Excel, PowerPoint, Outlook.
• Experience with research tools including SPSS,

Qualtrics, UserTesting.com preferred but not required.

Desired Characteristics
• Strong and creative analytical thinker. You are always

curious and ask the right questions that lead to business

• Self-starter who can handle multiple projects at the same

time. You're comfortable in fast paced and changing

• Proactive communicator. You don't hesitate to raise

concerns or ask when you don't know something.
• Extremely detail-oriented and well as organized. You

understand the value of good documentation.