Premium Account Manager

Job Description

Who are we hiring?

The Madison Square Garden Corporate Hospitality service team provides day-to-day support, client service and retention, operational integration and customer engagement for Madison Square Garden's suite customers and their guests. Our department manages all functions of a $100M+ business and is accountable for continued improvement of key metrics including client retention, customer satisfaction and operational excellence. The team works cross-functionally to develop and implement new processes and systems that deliver consistent service levels for both internal and external customers.

What will you do?
• Serve as primary contact for Madison Square Garden suite clients
• Assist in managing suite lease renewal campaign
• Conduct outbound calls, face-to-face appointments and in-arena meetings with suite license and single event suite clients
• Effectively execute in-person meetings and calls with senior level corporate executives, internal executives and day-to-day contacts
• Develop and strengthen relationships with current suite license clients to increase renewal and sales opportunities and deepen their engagement with Madison Square Garden's brands
• Meet or exceed established annual revenue targets
• Exceed customer expectations as it relates to pre-event service, event-day execution and post-event follow-up
• Ensure that all catering orders are processed with excellence and all ticketing (suite pass, host pass, SRO, barstool, etc.) is accurately managed and properly billed
• Input and maintain all client information, touch points, client preferences, interactions, visits, calls and appointments in CRM
• Manage timely client invoice distribution in conjunction with an assigned Account Coordinator
• Work closely with other team members to provide broad support for all suite clients and their guests
• Assist with Madison Square Garden promotions and suite holder events by extending invitations to clients and providing staffing support
• Work games and events as well as departmental and team events as assigned

What do you need to succeed?
• 3-4 years' experience in high-end client service environment, preferably in sports and entertainment; in-market team or venue a plus
• Demonstrates a coachable attitude, approachable demeanor and ability to work well with others
• Meticulous attention to detail and excellence in maintaining positive client relationships
• Strong organizational and multi-tasking skills along with strong written and verbal communication skills
• Skilled at managing and prioritizing overlapping event schedules, activities and functions
• Ability to address and solve problems, often under time constraints and competing priorities, is imperative
• Capacity to operate specific catering, accounting, ticketing and database management systems
• Strong knowledge and grasp of Excel, Word, PowerPoint, and Outlook are needed; CRM and Archtics experience is a plus
• Ability to interpret and evaluate overall suite client relationship and consult with client on how to maximize attendance, spend and engagement with Madison Square Garden is a must
• Flexibility to work nights, weekends and holidays as needed

Pay Range

$85,000 - $85,000 USD

Jobcode: Reference SBJ-74vz19-3-143-24-174-42 in your application.