Systems Administrator

Job Description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues – New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Systems Administrator will support engineering and operations teams with a strong understanding of Office 365, Active Directory, and PowerShell automation. They will manage and troubleshoot identity solutions and daily on-prem and cloud AD/Exchange operations across all MSG venues. The role includes improving support quality, enhancing domain services, developing automated ServiceNow service catalogs, and providing Level 2/3 domain, server, and storage support, including operations and change management.
What will you do?
• Responsible for day-to-day operational support for Domain Services with expectations of enhancing operations process within Identity Management.
• Support and maintain hybrid identity services across on-prem AD and Azure AD/Entra ID, including administration of SSO integrations (SAML, OAuth, OIDC), and management of MFA, Conditional Access, PIM, and identity governance controls.
• Align Domain Services practices with regulatory frameworks (e.g., SOX), conduct audits, and support incident response.
• Develop scripts and workflows using PowerShell, Python, or similar tools to streamline Domain Services operations.
• Participate in continuous improvement initiatives to enhance IAM processes, technology, and automation.
• Responsible for Level 2 and Level 3 support of Domain Services including on-call related Incidents for executives both on-prem and cloud.
• The Systems Administrator will design/engineer and implement Identity automation and intelligence, embracing the opportunities for machine learning and other advanced intelligent platforms to drive outcomes.
• Partners proactively with technology teams and offers support and assistance, to ensure identity services meet security and regulatory requirements.
• Establish and maintain regular, written and in-person communications with the organization's executives, department heads, and end users regarding pertinent IT activities.
• Hands-on technical depth enables direct oversight, problem-solving leadership, engineering/design and participation for a complex Identity implementation.
• Responsible for drafting and maintaining documentation related to standards and processes for troubleshooting Knowledge Base retention.
What do you need to s/ucceed?
• Bachelor's degree in engineering, computer science or information systems is preferred or equivalent experience.
• 10+ years of enterprise infrastructure operations experience, with the technical depth to troubleshoot identity-related outages and provide advanced support across server and storage environments.
• 3+ years of scripting experience in PowerShell, or Python.
• 5+ years' experience working at an enterprise level company supporting all infrastructure (server, storage, networking)
• 5+ years of experience with top cloud platforms and identity providers, including Azure, AWS, Google Cloud, Azure AD/Entra ID, and/or Okta.
• Experience working with Microsoft Azure Active Directory and Office365 tools and platforms.
• 3+ years' experience working with ServiceNow, understanding how to implement and enforce SLAs and other metrics.
• Experience in engineering, designing, deploying, maintaining, and upgrading Microsoft Active Directory (2016 and newer)
Special Requirements:
• Candidate selected may have to travel several times throughout the year to other business locations.
• On-Call rotation with other team members.
Pay Range
$96,000 - $150,000 USD

Jobcode: Reference SBJ-eo8qn7-216-73-216-222-42 in your application.