Full Time Job

Desktop Support Specialist

Lucasfilm

Singapore, Singapore 5 days ago
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  • Paid
  • Full Time
  • Entry (0-2 years) Experience
Job Description
Description

Position at Industrial Light & Magic

The Desktop Support Specialist serves as the initial point of contact for resolution of desktop/work group-related problems in a startup user environment. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows, SCCM, Centos Linux, MAC OSX, VMware, MS Office, e-mail, Internet connections, and hardware/peripherals IT systems and support their users in an efficient, professional, courteous, and prompt manner.

Primary Responsibilities:
• Setup and upgrade computer systems in a networked environment with minimum end user interruption.
• Setup and upgrade computer systems in a networked environment with minimum end user interruption.
• Timely implementation and maintenance of drivers & patches on workstations.
• Research and recommend hardware and software solutions as needed.
• Administer mail systems, system installation and configuration, printing systems, installation of third-party software.
• Manage fundamentals of IT security protocol (account administration, etc.)
• In association with Production Engineers, install and configure software as well as troubleshoot and repair malfunctioning software in the PC environment.
• Integrate and support devices such as printers, networks, scanners, and digitizing tablets with Microsoft Windows systems, VMware, MAC OSX & Linux systems.
• Troubleshoot and repair or arrange for repair of defective computer equipment.
• Put in service calls and track service on machines (RMA #s, etc.).
• Communicate status of issues in progress to those parties concerned on a timely basis.
• Carry a mobile device during work and non-work hours and be available on-call when needed.
• Identify and recommend solutions to technical issues as needed.
• Document and communicate system support issues with end users, IT staff, and management.
• Plan, develop, and maintain project schedules.
• Perform special projects as needed.

Required Skills / Competencies
• 1-3 years of Windows and Linux desktop support experience.
• Good understanding of Linux and Apple operating systems.
• Good understanding of VMware.
• 1-2 years of SCCM experience.
• Ability to write scripts in some administrative language.
• Demonstrate the ability to integrate computer skills, customer support experience, and related education to exceed technical, business and customer requirements.
• Skilled at troubleshooting and fixing problems while minimizing customer stress levels.
• Good communication skills, able to communicate in a professional and friendly manner with co-workers and customers.
• Experience working in multi-national corporation a plus.
• Self-starter, energetic, good people/communication skills and ability to prioritize workload.
• Effective written/oral communication skills, interpersonal, and presentation skills to communicate complex ideas clearly.
• Team player that strives to maximize team and department performance.
• Detail oriented, highly organized, and able to handle a variety of tasks in an efficient manner.
• Ability to work in a start-up environment that has a high degree of ambiguity is highly desired.

**FOR US BASED NEW HIRES ONLY:** We are taking a responsible approach to creating environments that allow us to do what we do best - entertain and inform millions around the world. As part of our commitment to health and safety, COVID-19 vaccines are required for current US salaried and non-union hourly employees, as well as all newly hired US employees.
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This position is with Lucasfilm Entertainment Company Ltd. LLC, which is part of a business segment we call Industrial Light & Magic.

Jobcode: Reference SBJ-roxe4p-3-237-16-210-42 in your application.

Company Profile
Lucasfilm

Lucasfilm is among the world’s leading entertainment service companies, a pioneer in visual effects and sound across multiple mediums, and is home to the legendary Star Wars and Indiana Jones franchises.