VP Of Venue Network Services

Job Description

WHO ARE YOU?

You are a senior leader with experience in IT transformation. You are detail-oriented and driven. You are energized by a fast-paced workflow, and you have an innate ability to think quickly & critically. You maintain composure and productivity during times of chaos. You recognize opportunities for improvement around you and act on them without being asked to do so. You volunteer the extra time & effort required to meet organizational goals within challenging timelines. If you identify with each of these qualities, continue reading below.

THE JOB

Reporting to the Head of Venue IT, the Vice President of Venue Network Services is a senior leader in the organization. This individual will lead a talented and diversified team across North America. The VP of Venue Network Services will partner with Executive Management, Divisional Leadership, Internal support teams and strategic vendors to ensure that the company is a technology leader in the live entertainment space and delivering differentiated value to our Venues, Artists and Fans. Additionally, the role will include leading Large Strategic Projects including the planning, implementation and ensuring day-two support is properly aligned.

WHAT THIS ROLE WILL DO
• Lead effective, high performing Network Engineering and Venue IT teams, developing key talent, ensuring continuous improvement in staff competencies, skills and knowledge
• Communicate a clear vision and ensure ongoing maintained focus
• Establish and maintain business relationships with senior level internal and external partners
• Thoroughly understand Venue environments and Operations through numerous venue site visits and on-site event coverage
• Develop and maintain a budget and assist others within the broader IT community with costing and estimating exercises
• Establishes and enforces infrastructure policies, best practices, processes, systems, standards and methodologies
• Develops key performance indicators to observe trends, measure and report on the health and operational stability of the infrastructure services
• Identifies appropriate technologies for IT infrastructure/operations initiatives and produces technology-driven innovations to further facilitate business objectives. Proactively advises on technology options and innovation for the business; educates business stakeholders on relevant technology capabilities
• Closely work with the Information Security team to adhere to compliance and all security requirements, and standards

WHAT THIS PERSON WILL BRING
• Outstanding communication through written and verbal means. Specifically, having the ability to ''read the room'' and operate with brevity or be more elaborative depending on the context/audience.
• Instinctive team player who can foster collaboration and build consensus across multiple constituencies, including the ability to communicate complex technical concepts to multiple audiences
• Extensive experience working with vendors and ensuring successful delivery of services
• Ability to ''manage up/out'' to build rapport and establish trust from senior management and other departments
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
• Identify risk of missing deadlines and collaboratively resolve conflicts
• Must have a successful track record functioning as a leader and positive/motivational force when managing a team; including identifying and resolving conflicts within teams; negotiating skillfully in difficult situations with both internal and external groups; developing compromise and solutions
• Excellent analytical and problem-solving skills to work effectively with teams throughout organization
• Ability to manage geographically diverse staff and resources in both daily operations and event support
• Proven ability to establish operational procedures, technical direction and standards
• Willingness/ability to work off-shifts (evening and weekends) to support and/or lead Incident Management during critical events
• Willingness to travel up to 30%, possibly more during peak season (March – October)

BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
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Jobcode: Reference SBJ-g3zw2n-3-145-47-253-42 in your application.