Vip Club Ambassador - Leader Bank Pavilion

Job Description

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no w onder we are certified as a Great Place to Work organization and one of People Magazine's ''50 C ompanies that Care''. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation .
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on !
THE JOB
The VIP Club Ambassadors at Leader Bank Pavilion will engage with our seasonal clients that purchase VIP Cub Access, season tickets, box seats, or premium seating for our events. VIP staff members will be located throughout all of our VIP areas and will be required to assist with questions, issues, or complaints in these areas .
VIP staff will work concerts throughout our April 2026 – October 2026 season. Shifts take place in the evening on event days.
This position pays $18/hour .
WHAT THIS ROLE WILL DO
• Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way
• Adapt to the varying needs of our diverse artists and audiences • Deliver exemplary customer service to maintain customer loyalty .
• Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations .
• Other tasks as assigned by the VIP Manager and PSS Coordinator
• Maintain working knowledge of venue guest services programs and service recovery practices.
• Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner .
WHAT THIS PERSON WILL BRING
• Must be at least 18 years of age
• Previous customer service experience is helpful, but not required
• Customer service friendly attitude, and a desire to create a great environment for our guests
• Position requires constant walking, climbing stairs, standing in one place for long periods of time in various types of weather .
• Experience in a host role is a plus!
EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live N ation also wishes to participate in a timely , good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodation that can be made to assist them to perform the essential functions of the position they seek . Any applicant who requires accommodation to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process . Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

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The expected compensation for this position is:
$15.0 USD - $18.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-36k64n-18-97-9-172-42 in your application.