Venues, Venue Applications Support Analyst Lead

Job Description

WHO ARE YOU?
You prefer a detailed approach to understand complex situations, such as defining how enterprise systems integrate with each other. You enjoy creating methods of standardization when you encounter disorganized environments. You prioritize informational accuracy while still achieving high levels of efficiency. You remain focused and productive during times of chaos and ambiguity. You volunteer the extra time & effort required to meet organizational goals within challenging timelines. If you identify with each of these qualities, continue reading below.
THE JOB
The Venue Applications Support Analyst (VAST) Team Lead maintains data integrity of IT applications used at Live Nation amphitheaters, clubs, and theatres. Stakeholders throughout Live Nation rely on consistent, accurate data to make informed business decisions and operate IT applications seamlessly. As end users interact daily with venue applications, the VAST Analyst reviews newly created data and curates it for enterprise-level reporting standards. The VAST Analyst also defines required functionality and data formats as venues adopt new applications to meet operational needs. Thus, the VAST Analyst supports the interdependencies between venue operations and business analytics.
Point-of-Sale system stability remains a high priority, while opportunities continue to emerge among other venue IT applications: Time & Attendance, Digital Signage, CCTV, and more. The VAST Analyst performs nearly all duties remotely, although onsite venue engagements throughout the US arise occasionally. Live events provide crucial revenue-earning opportunities and occur after conventional business hours, so partner stakeholders may periodically contact the VAST Analyst during these timeframes.
WHAT THIS ROLE WILL DO
• Input new application data: retail items, employee credentials, reporting objects, etc.
• Cleanse historical data points to align with new system structures and standards
• Maintain established SKU-based data structures for enterprise-level reports
• Gather requirements and manage timelines to integrate applications for venues
• Document system policies, procedures, and architecture for cross-functional training
• Diagnose root cause and exposure to the enterprise as new system issues arise
• Establish processes to administer complex systems with improved efficiency
• Provide cross-functional subject matter expertise and support for new venue IT initiatives
• Support team of analysts as needed
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WHAT THIS PERSON WILL BRING
• Outstanding attention to detail for identifying patterns and curating obscure system data
• Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
• Diligence in troubleshooting complex problems with little information to reach resolution
• Familiarity with multi-location enterprises and unifying different data sources
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
• Exceptional professionalism through written and verbal communications
• Positive, team-first attitude and consistent interest for the subject matter
• Willingness to travel up to 20%, possibly skewed seasonally
• A technology/analytics credential from an accredited university will help, but is not required
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

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The expected compensation for this position is:
$76,000.00 USD - $95,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-366b5x-216-73-216-82-42 in your application.