Venues, Operations Manager - Gramercy

Job Description

WHAT THIS ROLE WILL DO
Financial Performance and Results:
• Meet or exceed budgetary expectations on all associated line items
• Cost control on F&B including Liquor
• Responsible for managing labor cost through proper staffing and schedule management
• Assist with developing monthly and quarterly specials, events, etc.
• Complete required paperwork in timely manner
• Assist with monthly building inventory
Recruitment, training and management of staff:
• Supervision of hourly staff and supervisors. Conduct annual evaluations and set goals for individuals and outline team action plans. Propose compensation recommendations to department director
• Hold departmental staff meetings to keep everyone informed of our problems/progress
• Maintain open door policy with staff
• Monitor progress of staff & management. Follow up/follow through to support to assist subordinates in reaching goals (continual coaching and guidance)
• Provide for ongoing training of staff as needed
• Oversee participation of staff in cross training/re-certification programs
• Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per Company standards, ensure complete and thorough training of all staff
• Maintain positive staff relations
• Supervises all venue trainers, including all operations floor trainers Conducts on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for that region
• Attends venue level operations meetings on weekly or regular basis as outlined by General Manager
• Completes schedules for hourly staff on weekly basis
Maintain all Standards Set by House of Blues:
• Service Standards
• Housekeeping - conduct walk throughs
• Meet or exceed health and safety requirements
• Follow all policies and procedures as stated in Handbook and manuals
• Maintain operational supplies
• Full compliance in venue, city and state alcohol policies and procedures
• Ensure Smooth Operations of Department
• Keep guest feedback log
• Completes incident reports
• Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume.
• Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)
• Perform daily pre-shift and post-shift meetings
• Provide for liquor pulls and ensure accurate accounting
• Coordinate and oversee private/special events per event specifications
• Other duties as assigned
WHAT THIS PERSON WILL BRING
Required:
• Responsible Alcohol Awareness Training Certification or Equivalent
• 1-3 years high volume experience in fine dining/restaurant/or club operations
• 1-2 years supervisory or operational management experience.
• Microsoft Word, Excel and PowerPoint knowledge
• High School Diploma required
Preferred:
• College Degree in related field
• Responsible Alcohol Service certification
• T.I.P.S. Certified or equivalent
Physical Demands/Working Environment:
• Working environment is fast-paced and has a moderate to loud noise level
• Ability to lift up to 75 lbs
• Flexible Schedule (days/nights, weekends)
• Position requires extended periods of prolonged standing, bending, stooping
• Ability to wear an earpiece for radio communication
BENEFITS & PERKS - Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

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The expected compensation for this position is:
$66,000.00 USD - $83,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-8686xx-216-73-216-180-42 in your application.