Venues, National Artist Hospitality Project Manager

Job Description

THE ROLE
National Artist Hospitality Project Manager
Our backstage teams have a leading role in the experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done is the extent to which they will care not only for our Artists and touring personnel, but for each other.
WHAT THIS ROLE WILL DO
Live Nation is seeking a National Artist Hospitality Project Manager. The position will directly report to the Head of Artist Hospitality and coordinate with the Artist Hospitality Team. This is a full-time position.

Job Functions & Key Responsibilities:
• Systems & Process Management:
• Create and maintain database-driven systems for managing artist, show, and venue information.
• Continuously improve processes for information management and operational efficiency across the artist services ecosystem.
• Act as a central communications coordinator for the department.
• Partnership Oversight:
• Develop and execute comprehensive strategies for backstage brand partnerships (e.g., Yeti, Athletic, Strauss), aligning roadmaps and operations to meet goals for both parties.
• Coordinate with Live Nation organizational partners to promote and expand backstage involvement (e.g., Mindful Nation, Sober Nation, Sustainability, Rome team).
• Support execution for other external partnerships (e.g. Backline, End Overdose).
• Tour & Event Support:
• Provide specialized tour support for high-profile and priority targets, including underplay shows and tours.
• Lead planning and on-site management of key events, including friends & family activations and tour parties, providing on-site support when needed to ensure smooth execution.
• Identify up & coming artists to expand the backstage hospitality program across venue types.
• Provide on-site support for new venue openings as needed.
• Program Development & Expansion:
• Drive the full project lifecycle for national initiatives while continuously improving existing national programs to enhance backstage experience and artist satisfaction. Manage all aspects including planning, resource coordination, and documentation management to ensure successful backstage programs.
• Support Artist Services catering initiatives as needed.
• Analytics & Reporting:
• Develop reports and presentations on team performance and project outcomes that demonstrate backstage programs impact, ROI, and strategic value.
• Prepare regular reports for executive leadership.
• Maintain and improve mechanisms for feedback and storytelling, including backstage QR code review system.
• Team Development:
• Provide training, direction, and oversee workload for the National Artist Services Administrator, optimizing team workflow and resource allocation.
• Provide training & support for additional new national team members.
• Continue to centralize Backstage Experience Coordinator training processes and documents.
WHAT THIS PERSON WILL BRING
• Must be able to maintain composure around high-profile artists/guests and work in an often hectic and possibly loud environment
• Outstanding attention to detail and organizational skills
• National market knowledge and a variety of National relationships
• Must have strong time management and multi-tasking skills
• Must be passionate about providing genuine hospitality
• Possess a positive outlook, strong communication skills and the ability to engage others
• Possess strong problem-solving skills and demonstrated experience finding creative solutions
• Must be able to take detailed direction and corrective feedback
• Must be able to complete job independently and work within a team
• Strong communication skills
• Knowledge and skills surrounding Airtable platform
• Knowledge of sustainability and touring protocols
• Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Canva, Adobe
• Bachelor's degree in Hospitality, Communications, Marketing, Business, Human Resources, or something comparable preferred.
• 1 year + of backstage/production/hospitality experience
• 2-3 years + of work experience in a comparable role
• 1-2 years + of leadership and management experience
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-qkompz-216-73-216-222-42 in your application.