Venues, Campground Manager - The Gorge

Job Description

THE JOB
The Campground Manager will oversee all operations within the campground, ensuring a seamless and enjoyable experience for all guests. This role requires the ability to manage large-scale event operations, balancing high-volume guest logistics with financial accountability. The Campground Manager must demonstrate strong leadership, operational expertise, and a commitment to safety and service. This role will report to venue General Manager and works closely with other departments to align on operational and financial goals while serving as the primary decision-maker for campground operations.
WHAT THIS ROLE WILL DO
Operational Oversight
• Manage all campground operations, including traffic and parking, security, ticket sales, guest services, and on-site vendor/contractor performance.
• Coordinate with internal teams and third-party partners to ensure operational efficiency and effectiveness.
• Serve as the primary decision-maker for campground operations during events.
P&L Responsibility
• Own the campground budget as a standalone business unit, including budgeting, forecasting, and reporting.
• Monitor and manage expenses to ensure adherence to budgetary guidelines, identifying areas for cost savings and efficiency improvements.
• Develop strategies to optimize revenue streams, including pricing and promotional initiatives.
Staff Management
• Recruit, train, and develop seasonal staff into reliable leads/supervisors.
• Provide direct guidance and support to campground leads and staff.
• Approve schedules for campground staff and third party vendors ensuring adequate coverage and adherence to operational needs.
Communication and Coordination
• Work closely with venue management to align operational and financial goals.
• Facilitate communication between departments to ensure a cohesive approach to campground management.
Policy Enforcement
• Review, retain, and enforce all Live Nation campground policies.
• Ensure compliance with local regulations, permits, and safety codes in addition to company standards.
• Implement and oversee campground safety and emergency response protocols.

Guest Experience
• Enhance the guest experience by implementing feedback mechanisms and addressing concerns promptly.
• Develop and maintain systems for service recovery, crowd management, and guest satisfaction.
• Maintain solution-based atmosphere that allows for creative problem solving.
Training and Development
• Oversee the training and evaluation of campground staff to ensure high performance and adherence to standards. This includes the creation of training materials.
• Foster a culture of accountability and continuous improvement among team members.
Reporting and Analysis
• Analyze operational data and guest feedback to identify areas for improvement.
• Develop best practices based on performance metrics
• Prepare reports on campground performance and present findings to management.
WHAT THIS PERSON WILL BRING
• Proven experience in campground, festival, or large-scale event management.
• Strong leadership and interpersonal skills, with the ability to motivate and manage diverse seasonal teams of 100+ staff.
• Excellent organizational and multitasking abilities with proven crisis management and problem-solving skills under pressure.
• Knowledge of safety regulations, permits, and best practices in campground operations.
• Financial acumen with experience in P&L management, budgeting, and expense control.
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

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The expected compensation for this position is:
$72,000.00 USD - $90,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.

Jobcode: Reference SBJ-o1q491-216-73-216-209-42 in your application.