Venue IT Support Specialist

Job Description

WHO ARE YOU?
You're someone who gets excited about building things that don't fully exist yet. You love solving problems, improving systems, and saying, ''What if we tried this?'' You have a junior developer mindset, a strong curiosity for how things work, and you're eager to be hands-on with real technology in real venues.
If you love both coding and live events, and you want to grow alongside a team that's actively shaping new digital experiences for fans, you're in the right place.
THE ROLE
This isn't a static support position - it's a hybrid builder/support role where you'll help develop new tools, support emerging fan tech (like QR-based ordering), and keep core venue technology running smoothly during shows.
You'll work closely with venue leadership to help design, test, and improve digital workflows, while also jumping in to troubleshoot POS, networking, and staff systems during events. As we roll out new tools, you'll help shape the code, test features, collect feedback, and iterate.
We're building this together - and you'll be part of the foundation.
This role includes event-driven hours (evenings/weekends/holidays) and occasional extended days for concerts or festivals. A vehicle is an asset for traveling between venues.
WHAT THIS ROLE WILL DO
Event and Venue IT Support:
• Provide onsite IT troubleshooting assistance to venue administrative, operations, and production staff.
• Deliver proactive ''day of show'' IT support to ensure POS systems and access control technologies are fully operational before gates open.
• Serve as an onsite IT resource for touring production teams, offering real-time assistance during events.
Issue Management and Resolution:
• Identify, track, and help resolve persistent IT issues, escalating to remote support or service delivery teams as needed.
• Ensure venue technology problems are reported and addressed promptly, following established escalation procedures.
Infrastructure, Network & Equipment Support:
• Assist with deployment, maintenance, and inventory management of onsite IT equipment, including POS terminals, network hardware, and workstations.
• Support the extension or upgrade of IT infrastructure for special events such as festivals or private functions.
Seasonal Operations:
• Participate in seasonal IT preparations, including equipment setup, testing, and validation before events.
• Assist with shutdown and winterization activities to ensure equipment is properly stored and maintained.
Network and System Management:
• Develop and demonstrate a comprehensive understanding of venue network connectivity and deployed technologies.
• Troubleshoot network-related issues to maintain seamless communication and connectivity across venues.
Communication and Collaboration:
• Help establish clear communication channels between all teams in the venue to ensure IT issues are reported and resolved efficiently.
• Work closely with remote IT teams to align on technical needs and implement long-term solutions.
Digital Tools and & App:
• Collaborate on the development and iteration of internal and fan-facing digital tools, including a lightweight venue operations app.
• Work with React / Next.js to support UI updates, feature enhancements, and bug fixes in existing codebases.
• Assist with backend integrations using Supabase (auth, database, and basic edge functions) to support app features.
• Support API connections and data flows related to venue operations, alerts, and fan-facing experiences.
• Use Figma designs as a source of truth to help translate approved UI/UX into working application components.
• Help test features, validate functionality in live environments, gather user feedback, and iterate quickly.
WHAT THIS PERSON WILL BRING
Technical Expertise:
• Strong knowledge of Apple iOS, MS Windows, and network technologies, with hands-on experience in troubleshooting hardware and software issues.
• Familiarity with IT ticketing systems (e.g., ServiceNow) and inventory management tools is an asset.
• Basic understanding of network infrastructure, including routers, switches, and wireless access points.
Customer Service Orientation:
• Proven ability to communicate effectively with technical and non-technical staff, delivering top-notch customer service in high-pressure environments.
• Strong interpersonal skills, with a professional and approachable demeanor.

Problem-Solving Skills:
• Self-motivated with the ability to independently troubleshoot and resolve technical issues.
• Creative thinker with excellent attention to detail and a proactive approach to problem-solving.
Flexibility and Reliability:
• Ability to adapt to a dynamic work environment, with a flexible schedule that includes evenings, weekends, holidays, and extended hours for events and festivals.
• Comfortable working in various environments, including crowded venues or outdoor settings.
Nice to Have:
• Experience in live events, hospitality, retail, or stadium/arena environments.
• Interest in fan-facing technologies (mobile ordering, QR experiences, digital signage , etc.)
• Valid Driver's license and access to a car for inter-venue travel.
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, along with Employee Assistant Programs through Modern Health and ComPsych
• YOURSELF: Generous paid time off policy including holiday closures, and sick time for you and dependents, along with free concert tickets
• WEALTH: RRSP program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network, gender reassignment support
We thank all candidates for their interest, only those who will be selected for an interview will be contacted.
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The expected compensation for this position in Ontario is: $70,000-80,000
Physical Requirements/Work Environment
This role is primarily hands-on and venue-based, with work performed in active live event environments. The employee will spend significant time moving throughout the venue during event days, including navigating front-of-house, back-of-house, loading areas, stairs, ramps, and service corridors during event setups, live shows, and teardowns. The role requires frequent standing, walking, and responding in real time to operational needs, often in crowded, fast-paced environments with elevated noise levels and changing conditions. The employee will regularly use hands and fingers to operate and troubleshoot IT equipment such as POS terminals, access control devices, network hardware, laptops, tablets, and mobile devices. The employee must be able to handle, transport, and position IT equipment including POS devices, small network components, cables, and peripherals (typically up to 25 pounds, with occasional heavier items when supporting event infrastructure). Work may occur across indoor and outdoor spaces, in varying weather conditions, and during evenings, weekends, and live events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive en

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Jobcode: Reference SBJ-yjko63-216-73-216-222-42 in your application.