Vast Analyst

Job Description

WHO ARE YOU?
You are a well-organized team player with experience in managing multiple concurrent projects in hospitality, entertainment, and technology settings. You are detail-oriented and driven. You are energized by a fast-paced workflow, and you have an innate ability to think quickly & critically. You maintain composure and productivity during times of urgency. You recognize opportunities for improvement around you and act on them without being asked to do so. You put forth the extra time & effort required to meet organizational goals within challenging timelines. If you identify with each of these qualities, continue reading below.
THE JOB
The Network Infrastructure Services team is looking for a highly motivated, passionate, and enthusiastic individual who is interested in providing an advanced tier of support for the Live Nation Network and IT teams in support of Live Nation-owned & operated venues and Corporate Offices across North America. As a Level III Network Engineer, your primary focus will be working on high level cross functional and cross organizational projects and tasks, while taking a leadership role on the team to ensure best practices are being followed and that the processes and tools being utilized are the most effective for our business.
WHAT THIS ROLE WILL DO
• Take on a major role in deploying and supporting leading-edge technology to our venues that supports the development and growth of the business.
• Have direct involvement in all aspects of supporting the Live Nation/Ticketmaster Data Network Design, including:
• Design
• Configuration
• Documentation
• Implementation
• Maintenance
• Troubleshoot network issues through all layers of the OSI model, across multiple technologies. This will include ISP, route, switch, and Wi-Fi.
• Analyze network activity and network problems to discover and prevent systematic errors.
• Take a leadership role in high-level cross-functional / cross-organizational team projects.
• Collaborate with systems engineering and cloud infrastructure teams worldwide to develop and implement cohesive network solutions in production data centers.
• Analyze data processes and trends to evaluate opportunities for automation solutions.
• Participate in a national on-call rotation that allows us to satisfy 24/7/365 support requirements.
• Make quick decisions on proper ways to align customer requirements with existing company or departmental procedures.
• Utilize and evaluate/recommend enterprise tools to ensure we maintain proper visibility and awareness of the health of the overall network and network devices. Ensure that proper processes are in place to react to issues promptly.
• Ensure that proper disaster recovery processes are in place and that planned testing activities are performed and technical criteria are met.
WHAT THIS PERSON WILL BRING
• A mature attitude and measured approach to relationship management.
• Strong advocacy for efficient and standardized operations.
• An ownership approach to issue resolution.
• Outstanding customer service etiquette through written and verbal communications.
• Extensive experience working with vendors and ensuring the successful delivery of services and results.
• Ability to elicit cooperation from internal and external teams, gracefully or firmly as the situation dictates.
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business.
• Identify risk of missing deadlines and collaboratively resolve conflicts.
• Excellent analytical and problem-solving skills to work effectively with teams throughout the organization.
• Ability to coordinate and collaborate with geographically diverse staff and resources in both daily operations and event support.
QUALIFICATIONS
• Network and wireless certifications – CCNP required, CWNA preferred.
• 8+ years of working experience in a customer-driven support role for an organization similar to our size
• Demonstrated strong troubleshooting skills in a large Enterprise multi-vendor environment
• Ability to exercise sound judgment in complex, high-pressure situations.
• Ability to provide both hands-on solutions and supervise projects, as well as deliver training
• Be flexible and be able to handle competing/changing priorities.
• Working knowledge of multiple vendors' offerings, including Cisco, Meraki, and Aruba's complete WIFI solution set entailing access points, controllers, RF characteristics,s and endpoint security.
• Experience with Python and scripting for network automation.
• Experience with Solarwinds and Cisco Prime/DNA for network monitoring and maintenance.
• Extensive experience with BGP, EIGRP, STP, and L4-7 SLB.
• Extensive experience with stateful firewalls (Cisco ASA, Palo Alto, Checkpoint) and packet inspection techniques.
• Extensive experience with VPN/tunneling technologies such as DMVPN, VTI, IPse,c and SSL client VPN's
• Extensive experience with Cisco ISR 4k routers, Meraki MXs and the full line of Cisco/Meraki branch switches.
• Experience/knowledge of virtual networking technologies such as ASA virtual contexts, VRF's, VDC's. and virtual networking devices such as Cisco CSR 1000v, ASA 1000v and the Nexus 1000v
• Understanding of indoor/outdoor operating environments, infrastructure and limitations (power, premise wiring standards, RF cabling, enclosures, installation and mounting techniques).
• Experience/knowledge of software toolsets such as Ekahau Survey, Omnipeek to provide site evaluation and documentation.
• Willing to travel for meetings, installations and various project initiatives.
• Proficient with Microsoft Office applications, including VISIO and Excel
• Very strong oral and written communication skills
• Must be a self-starter with the ability to work well in a team environment
• Flexible schedule required
BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, natio

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Jobcode: Reference SBJ-z3ooo2-216-73-216-43-42 in your application.