Tour Operations Project Manager

Job Description

Tour Operations Project Manager – Marketplace Support: Mexico

Location: United States

Division: Marketplace Support

Contract Terms: Full Time exempt

THE TEAM

MarketPlace Support is positioned at the intersection of Product, Technology, and the Fan.
Our team's purpose is to provide the best possible fan experience by aligning the efforts made by MarketPlace and Enterprise teams to the needs of our Artist and Venue clients that delivers the premium fan experience.

THE JOB

The Tour Project Manager will crossover both core functions of Marketplace Support duties for tour support. This includes traditional Operations Project Manager duties such as securing and vetting tour schedules for the market, manage event requirements, providing strategic and tactical advice for flawless execution of offers. You will be working closely with local field staff in providing specific direction in builds and qa, as well as being a liaison with promoters/packagers and TMMusic.

Additionally, this role will carry some of the traditional Analyst duties specific to onsale management as it relates to onsale ''Smart Queue'' operations. This includes building and managing queues at every level across the spectrum of onsales for this market; outflow management, real-time messaging, dashboard monitoring, to name a few.

BENEFITS & PERKS
Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:
• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

WHAT YOU WILL BE DOING
• Responsible for all aspects of operational execution and liaise between the TMMusic team, Segment leaders, Field, and additional stakeholders: including scope of definition, work breakdown, status reporting, scheduling and timelines, quality, and resource commitments for projects.
• Lead and maintain the day-to-day flow of information on tasks in production for each phase of the tour.
• Communicate between all key stakeholders on status of projects and continually assess the working timeline for potential issues and advise.
• Define support for TM local markets, channel support groups, and other internal TM departments related to general Event Management questions, support and diagnostics for standard events and advanced products.
• Work with internal TM development teams related to consulting and test events required for new product & tm.com releases and feasibility.
• Partner with CDDs, Client Support Directors, CSM/ESMs, and field reps to facilitate new product integration & Best Practices into daily Event Management workflow.
• Assist with QA of VR tool applications related to Event Programming.
• Manage and regulate Smart Queue settings and performance to ensure a smooth and effective onsale experience.
• Create and manage password campaigns.
• Build and support TMMusic upsell events.
• Define new tools and enhancements within multi-channel tool set.
• Assess and determine escalation paths and resources to address issues as they arise.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
• Extensive experience with Ticketmaster platforms.
• Proven problem-solving skills.
• Event Configuration knowledge extends to host & online databases, including all current event editing and tour management applications including, but not limited to, EPro, EMT, TM1 EventQA Tool, TourTool with a focus on:
• VIP Ticketing
• Complex Mask structure
• Client Presales
• Membership Bundles / Upsell
• Password Server
• Platinum Tickets
• Series Events
• Dynamic Pricing
• Inventory Control
• TM1 (reporting)
• Bilingual in Spanish and English.
• Ability and willingness to travel to Mexico on a recurring basis.

YOU (BEHAVIOURAL SKILLS)
• Demonstrated ability to think outside the box and generate creative solutions.
• Must be able to have topic related discussions with each of the groups you work with, understanding the results of those conversations.
• Excellent verbal and written communication skills with exceptional attention to details
• Flexibility that allows effective teamwork with people at all levels of the organization
• Ability to negotiate for competing resources and to generate consensus among multiple priorities.
• Can work independently while working collaboratively.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

Jobcode: Reference SBJ-r1j70m-3-145-191-214-42 in your application.