Venue IT Support Representative
We have an exciting opportunity for an experienced Team Delivery Manager who can apply the principles of professional project management to develop our products, tools and service offerings within our complex global organization.
You will have experience of guiding, coaching and driving teams to deliver outcomes in a mixed methodology environment, providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team. In this role you coordinate activities within a tech team or multiple tech teams, organizing and standardizing the team's delivery around a set of agreed metrics. You will also deliver and manage unique projects and programs by coordinating the activities of a project/program team to deliver specifics outcomes. You will support the team's agile practice by facilitating agile ceremonies and coaching team members on best practices. You will ensure visibility to strategic work by reporting needed information via global PMO tools and processes.
You will understand the importance of setting objectives and agreeing a set of key results to demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you'll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference.
The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be a team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.
WHAT YOU WILL BE DOING
Promote lean principles within an agile environment to optimize team performance and improve delivery efficiency
Support and coach technology teams on agile methodologies and best practice
Collect and analyze key delivery metrics to inform areas of improvement and track progress against delivery commitments
Facilitate agile ceremonies like daily stand-ups, sprint planning and retrospectives
Organize and sstandardizedelivery of work for one or more tech teams
Report status and ensure visibility across all work produced by technology team/teams
Manage and deliver unique projects and coordinate activities within the project team
Manage and deliver programs by coordinating activities, dependencies and delivery across multiple, related projects that span technology and operational teams and areas
Proven experience within the fields of Project and Program Management, and agile frameworks
Provide input on quarterly prioritization
Analyze and provide regular status reports that are objective and reflect the true state of progress
Ensure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support tools
Collaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility
Coordinate activities to promote work flow and manage escalations either within the team or to sponsors and executives when needing steer
Mange the complete lifecycle and facilitate the team to transition from phase to phase
You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organization
Champion, maintain and improve PMO best practices to ensure the company and new members of the team are aware of and understand the value in these processes and principles
Travel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activities
Provide advice and guidance to new or junior members of the team and provide support to colleagues and managers alike
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
Jobcode: Reference SBJ-rnpnn1-3-238-72-122-42 in your application.
Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.